River Oaks Health and Rehabilitation Center — Local services in Fort Worth

Was racially profile. One of the white nurse up there (slim and hungry looking) don’t even remember her name saw me and because I was black assume I was an Aide, she said I looked like a CNA. So I asked her directly, why would you assume I am a CNA, and she was trying to defend her foolish remark that she just made, she blamed me. She said you should have said something. What! You could have asked?. What does a CNA look like? How does a CNA look? I am curious. I had on my blue scrubs, I had a stethoscope and my nursing kit, but no I resembled a CNA. I try to contact the DON but the DON brushed it off. More than likely they are friends or perhaps share thesame mindset. Just left this facility, the DON at this time is asking his staff to do what they do best, lie and make up statement. (One of the staff came up to me and said he wants me to lie. I can’t, I was not even here). There was an older lady up front she seem professional and courteous. She was there when I ask the nurse why she assume I was a CNA and she heard her response. If she is honest like she seem she will tell the truth. I got no apologies, she was trying to justify me looking like a CNA. Will be filing an official complain against...

If I could give a lower rating I would. I was trying to find out why mother was denied by The facility because my morhwrs,insurance said they had not denied her. I had called to talk to the business manager Cindy, who is extremely sarcastic and rude. When that conversation was going no where and she couldn't answer any questions with any kind of compassion or real intelligence I asked for the name of the Corporate office and the phone number so I could let them know how rude she is and her answer was I'm not giving you that information. Then she followed up with she's not allowed to give out that information. I told her really because it will take me all of 2 minutes to find out because it's a public for profit company. While I was looking I also got the CMS rating for the facility and saw the fines paid out and complaints over the last 3 years. I'm now glad my mother hadn't been accepted. So blessing in disguise there. I will be contacting the Corporate office and thier partner as soon as I can. However with that said it's usually a trickle down so if the business office manager is rude it probable comes from above and follows below to the...

I recently stayed at River Oaks Health and Rehabilitation Center and had a wonderful experience. The facility is clean, well-run, and the nursing staff truly cared about the residents. I especially want to recognize Kria, the Director of Nursing — she was the first staff member I met and she set the stage for what to expect and is amazing! Kria’s leadership, kindness, and attention to every detail made me feel safe, respected, and cared for, and made me feel I made the right choice and would be listened to and well cared for. You can tell she genuinely cares about everyone there. Chris, the Director of Physical Therapy was also head and shoulders above others I’ve worked with. His techniques and knowledge was what I was seeking. Thank you Kria,and Chris and the entire team at River Oaks for making my...