Walgreens — Local services in Fountain Valley

I'm leaving one star because I can't leave zero stars! Our previous pharmacy closed up a couple years ago so we moved our pharmacy needs to this Walgreens. Ever since then, our "pharmacy usage" has been hell! Along with the constant barrage of reminders, messages and unneeded auto refills, the wait for prescription filling and waiting in line for pick ups are astounding! It is not uncommon for a wait of 3 to 5 hours to FILL a prescription! FILL! Then there is the wait for pick up! Between the line in the store and the line in the drive up there is no good choice. One person operates both and they are never swift and without hitches! Because they are in such a hurry, mistakes get made. Thats dangerous! Back to the "autofill". This function seems to befuddle the most intelligent of pharmacists! Apparently, there isn't a single person there, anywhere that can get that machine to work properly. This alone has been a consistent source of pestering that has been driving us nuts for a long time! We have complained and complained and to no avail. Our experience with this Walgreens has been an arduous journey that didn't have to happen. "Customer Care" starts with the attentive detail to its customers! The source of the business! That being said, we are leaving Walgreens and never coming back. Hey Walgreens, if you read this and really care, then you will hire the proper amount and type to run your store efficiently like it should, TO HELP YOUR CUSTOMERS! ...

Don't have anything that's important shipped FedEx to this location. I normally haven't had any issues but this was so bad I needed to write this review. I have a super expensive hard to get prescription sent on a monthly basis to me. Sometimes to my home and sometimes a FedEx pick up depending on delivery date. This particular time they couldn't find it. Eventually the manager got involved. She asked for the tracking number which I didn't have, just my ID since that's what's normally required. Back home I went to get it and upon providing it she said they had no record of it despite the fact I had a confirmation email that said it was delivered and received there. She then said if have to take it up with FedEx so I was very frustrated at this point and tried to show her the email which she wouldn't look at nor look me in the face. Finally she said that maybe it was in the pharmacy. She went there and there was my package however she blamed FedEx again for delivering it there and not to the drop off. I did not receive any kind of an apology or any kind of concern or care for my issue. The customer service absolutely sucks and I will never go there again. Think twice before you have something delivered there for...

I have had multiple bad experiences here. Several times they have forgotten to fill the correct medications. Then they get irritated at the customers when it’s not even the customers fault. I’m writing this review while sitting for “30 minutes” because they missed three of my eight prescriptions that were supposed to be in the bag. I waited for 40 minutes, got my prescriptions and went home. I opened the bag and three were missing. I go back to the store and the young lady pharmacist yelled at me because I should have checked the bag. THAT IS NOT MY JOB! It’s her job to ensure she is handing out the correct prescriptions. Now I’m sitting and waiting another 30 minutes while she fixes her mistake. Avoid...