Kohl's — Local services in Four Corners States

Brace yourself- this is a lengthy review:

Upon initial entry into the store- noticed it was clean and organized. Signs to where to go for customer service. This was my first time at this location.

At customer service- encountered Emma- who was very helpful in expediently and professionally helping me with 2 separate returns. She was polite and efficient. I asked her to give me the money back on a gift card since I was shopping in the store today, and she was happy to do this.

After these returns, I shopped the clearance sections in certain departments- including housewares. Why are the Halloween and Fall items still so expensive?! These are not really "clearance" prices. They had 2 large boxes of the individual Reese's PB cups- pumpkin shaped- they were 1.79 each?! And yes, this was verified by the cashier. Why 3 months after Halloween are they the same price as you would pay at Halloween for them?!

The Christmas holiday section was not much better with mark-downs.

I was able to find some good prices in clothing clearance.

One thing I noticed is NOT ONE EMPLOYEE greeted me, or any other guest, looked up from their phones, or asked if I needed help with anything. NOT ONE.

Entering the line for checkout- there were 4 sets of guests in front of me and 1 lane open. There was a guy (I found out later he was a manager) playing on his phone up by a register- but the register was not open. While waiting, the line grew to 11 sets of guests, and FINALLY the cashier called for backup. Now, mind you- there were employees at Sephora and in the women's, section just casually strolling or hanging out that saw these lines and did not initiate coming to help until the casher requested....and then they SLOWLY walked over and took their time logging onto a register.

At this point we are 13 sets of guests deep in line.

I had Amanda, who was one of the employees that did not seem rushed or motivated to help guests on the floor. Checkout was PAINFUL. It took almost 10 minutes to checkout. She spent a lot of time complaining about the weather because she just moved from Florida and seemed to have no realization of the number of guests standing in line wanting to move on with their day.

Time for payment- gave her my Kohl's cash, my gift card I had just received less than an hour before from Emma, and my 15% coupon. She comes back to say that the gift card is empty. I present my return receipt and kept saying "Emma is right in the back- please call her up as I have money on the gift card." Rather than doing this, Amanda kept saying "there's no money on the gift card" looking at me accusingly. So, I just stood and stared at her knowing that I was being truthful. She finally called a manager....low and behold....I see the young 20's guy who had been playing on his phone not helping anyone walk up. He helped her and wouldn't you know it?! There WAS money on the gift card. So that was resolved.

Next checkout issue- we process all the kohl's cash, gift card, and discount....and she tells me I owe almost 30 more dollars than my side of the screen says. I said "No, that does not make sense, that is not my balance- here is my balance" and I point to my side of the screen. She was arguing with me, and I stood there again just staring refusing to give her that amount. She called that manager back to the register who again did something and low and behold....I was right. Did she apologize for accusing me of lying or cheating?! No. She did not. Did she thank me for my purchases?! No. She did not. When I told her I do reviews and asked for her name- her face dropped. She told me her name, and I said "Thank you" and walked out with my purchases. It took over 20 minutes to checkout with the wait in line and register process....this was completely unnecessary.

Mind you....the lines just kept getting longer. That manager did not step in to expedite the line, and some people actually just walked out rather than keep waiting.

This was my first and last time at this location.

Emma in customer service saved this review from...

my mom has multiple sclerosis and has no function of her legs. i came in today to buy prom shoes, and tried to use my moms kohl’s charge, keep in mind that i am 14 with the same last name. i had her debit card, drivers license, and social security number. after telling the old asian cashier that i needed to use kohl’s charge and explaining to her that my mother is disabled, she told me that it is against the policing for anyone but her to use it. i told her that i could get my mom on the phone or facetime and she could talk to her but once again she showed no sympathy and total disregard to the fact that i am not strong enough as a 5’3 120 pound female to lift her out of the car. So i suggested that if she had a problem then she can go lift my mom out, or find a cure for multiple sclerosis. i then gave up on trying to use the kohl’s charge and i said i will just use her debit card instead, for instead of signing on the back of the card she wrote “see id” so her family could use it when she is unable to come in. as i proceeded to put the card in the chip reader she told me that couldn’t use it and called over her supervisor and basically asked me to leave as a 14 YEAR OLD girl. i have never been so disrespected and had my mom so discriminated against in my life. i left the store and got my brother who is 18 to come back to the store and go in with me, again with my mom 20 feet outside the store. we came in and she rudely asked us “what do you need”. After clearly seeing the shoes under the register, the old asian cashier, named Aneeda, proceeded to “look” for the shoes for about 10 minutes until she realized we weren’t leaving. she asked who would be paying for the shoes and my brother said him. he put my moms card in the chip reader and she said “who’s card is that” my brother answered, “my moms” and she ripped it out of the reader and my brothers hand. he snatched it back from her. she once again called her supervisor and while waiting for him to come, she asked my brother his age, and why he wouldn’t jus open his on kohl’s account. the supervisor came and after we went outside and talked to my mom, he finally let us buy the shoes. this was an unbelievably terrible experience and i will never shop at this kohl’s again. i 100% DO...

I only come here for Amazon returns but I have to say, over the years their Amazon returns “system” has gotten much worse. They moved Amazon returns to the Kohls customer service and returns section of the store, and that seems to have enraged many of Kohl’s customers. I use the word “enraged” because lately every time I have a return there are very angry customers taking out their frustrations (verbally harassing) people with Amazon returns who are clogging up the lines at the Kohl’s customer service counter. They’re also constantly fighting with Kohl’s staff about this issue, further slowing down the process. I used to enjoy getting a Kohl’s coupon after returning an Amazon product, but now it’s not even worth it with the stressed out customers and the high turnover of staff slowing down the whole process. I get why they leave, though. Some of these Kohl’s customers are just mean…

On a side note, all of their items in the kids toy section are marked up drastically compared to other stores, and you can’t even use the coupons received from Amazon returns on the toys, according to the...