If I could give zero stars, I would. After reading all the reviews with them getting orders wrong, my whole experience makes more sense now. I have an allergy to meat (beef) and specifically ordered the veggie fried rice that is not the hibachi version- I even pointed to that specific meal on the menu when the waitress was taking our order. We enjoyed some plum wine and a small appetizer before the cooking began.

The cook went ahead and started putting the rice and noodles on the grill area. Both were ok but way overly salted so I couldn’t even finish the whole portion. A few bites in and I already felt full. I found it slightly strange that my whole plate hadn’t come out yet but didn’t think much of it since my meal did include rice. I thought maybe they had a different way of doing things since our last visit. Also, our water glasses were never refilled even though we were drinking water along with the wine. Not a good combo with such salty foods.

Next, the meat was cooked for the rest of the people at the table, dished up on everyone else’s plates, and the chopped veggies thrown on top of the area where the meat was, making it inedible for me. Shortly after the veggies were grilled, the cook threw a huge portion of them on my plate. I was confused at that point why my original order hadn’t come out yet and I was served these veggies instead. We complained to the waitress when we got our check minutes after I was given the contaminated veggies. She gave the excuse that if there’s a party of two and only one orders hibachi, we had to sit at a normal booth and not at the hibachi grill area. Or I guess they magically assume the whole party wants hibachi even though that wasn’t the case. Well why not tell us that when I pointed to the menu and specifically ordered something else that was not on the hibachi-specific menu section? What a scam.

We asked for a menu and I even pointed to the same spot I’d shown her earlier and we clearly explained to her that it wasn’t the hibachi part of the menu. I told her my whole order could not be eaten now due to my allergy. We asked for a manager because she was beginning to argue with us. No one showed up. She went back and changed the check price to reflect the cheaper non-hibachi fried rice with veggies, not even once apologizing or offering to remove my whole order because of the fact I couldn’t even eat my meal. Due to an allergy. Then once we pay, because we aren’t going to be thieves and run out of there, another waiter hands us the final check. Our waitress was too scared to confront us again about HER mistake. Absolutely rude customer service. I do not complain much, but this was a serious issue due to an allergy and they disregarded the whole thing. I don’t recommend coming here if you have food allergies.

We went a few months ago and had a lovely time when they sat us at the hibachi grill even though only one person in our party ordered off the specific hibachi menu. The experience though this time around was so awful and inconsiderate that they’re not getting our money again. Especially with them blowing off the fact I had an allergy and they did nothing to fix the mistake. Don’t go here unless you want to pay for overpriced food and terrible service.