Staples — Local services in Frederick

I purchased a Microsoft Surface 2 Type Cover from Staples on Cyber Monday. The keyboard was on sale for $50 less than the normal retail price. I chose "in store pick up" as this was the only option available. The order went through, I received an email stating I could pick the product up in two hours, and the company held the money in my bank account. It was close to close of business, so I went the next morning to pick up my order. I waited in the store with my 18 month old daughter for someone to help me. When a gentleman finally came to retrieve my order he told me orders placed after 3 p.m. were not available until two business days later, even though my confirmation email stated two hours. He asked me to wait, and after about 10 more minutes informed me that my order had been cancelled because it was out of stock. I could see two of the keyboards I ordered hanging on the shelf near where we were standing. After leaving the store, I received an email from Staples saying my order had been cancelled. I called the help line only to be transferred to the same store that did not fill my order to begin with, without any notification I was being transferred. When I called back a second time, a very rude, condescending lady answered the phone. She spoke to me like a child while she tried to explain their system sells products, even if the warehouse is sold out, and I received the notification because the warehouse had run out, but the website didn’t know the warehouse had run out. This makes no sense, as orders are available for pick up in two hours according to the confirmation page and confirmation email. So the warehouse ships individual orders to stores within a two hour time frame? Not likely. The other part of her claim that doesn’t fit is the website not representing what was actually in stock. The other colors of the keyboard were clearly listed as “OUT OF STOCK” on the store’s website, so there was only a glitch with the color I chose? The color and item I chose that was clearly hanging on a shelf close to where I was standing? When I placed my order, I could not order online because there were none available to ship. I could, however, place the order at the sale price for store pick up. The store chose not to honor the price because it was after Cyber Monday, even though I had already purchased the item and they held the money, and are still holding the money in my account. Their website showed the item as being in stock and available for pick up. If it is their system error, they should still honor the price. The item is now $50 more, and I don't plan to do business with this company again. I spent $50 while I was in the store Tuesday, but I am returning all of the items I purchased and will never do business with Staples again. Their business practices are shady, customer service is rude, and they have no problem lying...

So....I went into the Store on 7th street in Frederick MD just before 11:00 A.M. on Saturday, March 15 to return some Amazon items. While there, I noticed an item on the clearance rack. No price posted, and the boxes for said item were all empty (no signage indicating the items were kept elsewhere for security purposes, etc.). I then realized there was NO ONE working on the floor, and the only two employees in sight were the young woman taking Amazon returns and a young man working in the copy center. I went to what appeared to be a managers office and noticed through the window there was a young man inside. I knocked, and he just looked at me. I gestured to him to open the door, and he said, "whattya want?" I Said, "can you open the door?" His response? "you're not supposed to be here, who are you??" I said, "well, I WAS a customer up until this very second, but not anymore!" and I left, with a few choice words directed his way. Staples service at this location has been pretty horrid each time I've been in there the past few years (never anyone available to assist), and it's a pretty good indicator why Amazon and other mail-order outlets are winning the retail wars. Going forward, I won't even take Amazon returns there, as I assume they're getting some kind of kickback from the vendor for providing that service, and I don't want to support that chain in any way,...

My Mom and I needed ink cartridges for our printers. Mom has wanted to get another computer to replace the desktop that is no longer upgradable and no longer supported. We stopped by the laptops and was checking them out. The Technician can over to see if he could help which was fine, then he went back over to his area.

We decided on a laptop and went over to find out if he had any. This is when things went down hill. The Technician started to try to sell us on all kinds of things like a new printer, a separate monitor, a USB flash drive, and service warranty. By this time I am getting aggravated and said "You haven't even told us if you have one." For witch he replied that he did. I told him I didn't need all that extra stuff at this time but would like to get the computer. He went to get one and was gone for a while. I saw him go in one place and came out to check some where else to finally come back to tell us he didn't have the one we wanted, nor did he have the one like it with less memory. To follow that up with they are discontinuing the model. At that point, I thanked him for his time and check out with what I was there for. Probably will not return to shop computers again or any electronics. I do not like high pressure sales tactics. I will...