Living Spaces — Local services in Fremont

I was supposed to get my order April 26, 2023. My window was 11-2:30 but my delivery never showed. I called living spaces general customer service line and they said the delivery was cancelled (at 2:12pm) because the item was damaged. I expressed that they could have called me to inform me instead of sending an email saying they would reach out in 24-48 hours. I told them I needed my living room set urgently as I had company coming over the following Saturday

What followed was an extremely frustrating experience. I called living spaces customer service line several times inquiring about the status of my living room set. They said that they only deliver to my Area Wednesdays and Saturdays. I said I can accept the delivery on Saturday but I have to be one of the first people you deliver to. I need an early window (8-11) because I had company coming that Saturday (April 29). I was told several times that they cannot guarantee a window as they do not choose the route or load the truck. I asked to be transferred to the person responsible for choosing the route. I was told no, let me talk to my supervisor and I’ll see what I can do by several customer service reps. I felt like I was being given the run around. The last straw for me was when I called to check up on my order after the person I had spoken to said he would call me back “in 20 minutes” but still hasn’t called me after two hours. This rep promised to escalate the issue to his supervisor to see if we can make sure to get an early delivery window that Saturday. The new rep I spoke to informed me that the previous rep did not leave a note nor contact their supervisor and what’s worse - he scheduled a Saturday delivery without telling me. I was going to be surprised with delivery men at my door while trying to entertain my guests in a living room hastily put together with random pieces of old furniture. I told the rep I was speaking to that this whole experience was extremely frustrating and living spaces was not helpful at all in any way and I would like to cancel my whole order. She said “I understand, that’s your choice” and cancelled my order

Within 20 minutes, I received a phone call from Coryne Barnes from the Fremont Living Spaces following up and asking me if there was an issue with my order as it just showed up on her system as cancelled. I explained to her the whole ordeal that I had been dealing with for the past two days. She apologized profusely and assured me that OF COURSE they could mark my delivery as high priority and she waived the delivery fee to make up for all this hassle and problems from living spaces’ end. She was a breath of fresh air and she solved all my problems efficiently and was sympathetic (unlike the customer service reps at the 1-800 number who were extremely antagonistic). She fixed everything for me and placed a new order and assured me the couches would be delivered before 10 am and apologized for the inconvenience (since we had no furniture to sit on from Tuesday night until Saturday morning).

On the day of the delivery, the delivery men were courteous, professional and quick. I really appreciated their effort and attention to detail to ensure our living set was set up the way we wanted. They did a spectacular job

They noticed that one of the headrests on a piece of the sectional was missing so they got in touch with the warehouse right away to set up an exchange for us at the earliest date. The exchange arrived today (Wednesday) and the set is now perfect.

If I could give corporate living spaces and their customer service line zero stars, I would. They have the worst customer service and it is absolute trash dealing with them. It made me lose confidence in the living spaces brand. Especially if I’m spending $7000 on a set, I expect some level of customer service and care, which I did not experience at all.

The Fremont store and warehouse however have exceptional customer service. Specifically Coryne Barnes. Special thanks also to Vicky and Feras who were crucial in helping us pick out and buy our...

We had a really frustrating experience buying our couch from Living Spaces. Don’t be fooled by their showroom like we were.

We found a 4-seater couch that we really liked despite it being $3,500. After visiting a few other places, we decided to spend the extra money on this more expensive couch. We hoped that it would be a good quality couch worth that price. Unfortunately, that didnt turn out to be the case. Even when delivered we could tell it was a much cheaper version of the couch in the showroom and with multiple visible flaws (not to mention the flaws that are likey there that aren’t visible.

We found their delivery process extremely frustrating. When you buy the couch they talk up their white glove delivery and how they will give you a few-hours delivery window. Well, that’s not really true. They make you choose a delivery day, once your item is ready, and the delivery time is between 8AM and 6PM! I’m a teacher, so that means I have to request an entire day of PTO. They don’t tell you until the night before a 4-hour window but most employees will have had to request time off.

They delivered this expensive couch only for us to be immediately disappointed with the quality and multiple flaws. The delivery folks filed a complaint as if it’s something they do on most deliveries. We could tell they weren’t surprised at all as if most of the furniture they deliver has issues. That made us remember when the sales person at Living Spaces recommended we get white glove delivery in case there’s any issues with the couch. She likely new there’d be problems because of the quality of furniture they produce.

Because of the flaws, we wanted to return or replace the couch but Living Spaces said we had to go through their repair process first before returning or replacing was an option. We were so bummed but they left us no choice. The repair technicians weren’t available for 3-to-4 weeks and they wanted to schedule during a workday, which would mean our taking off more PTO from work just because this furniture was slapped together so hastily.

After the delivery team left (they were in a hurry after filing the complaint) and we were better able to inspect the couch. We found a few more issues and contacted Living Spaces repair people responding to the email thread they started. We contacted them multiple times but they stopped responding after we sent them the additional issues. They just ignored us.

The repair technicians eventually came and did what they could. They are a third party company hired by Living Spaces. They made some improvements to the couch but now we are stuck with an incredibly expensive piece of furniture that we know isn’t the quality we thought we were buying.

Not much we can do now I guess but try to share our bad experience and encourage others not to be fooled into...

"Disappointed" is an understatement. After researching online and visiting the Living Spaces store in Fremont on two separate occasions, we made the decision to purchase the Summit Black Full Bookcase Bed with Single 4-Drawer Storage. Everything up until unboxing was flawless. The online order system was easy. The bed was delivered on the date it was advertised. The delivery team was quick, efficient, and proper with the delivery.

However, upon unboxing and assembling the bed, we saw a number of quality and workmanship issues. My wife and I counted at least 7 finish and quality issues and 2 workmanship issue. Of the 7 finish and quality issues, there were at least 2 different locations where the paint was not sufficient and you can clearly see inconsistent coloring. The rest of the quality issue are clear chips or cracks that they poorly attempted to paint over.

There were 2 clear workmanship issues. 1 was that the Full Slat Roll literally was missing 2 slats. It posed a major safety issue. I ended up going to Home Depot and buying 2x 1inx5inx6ft wood boards that I had to cut down to 4.5ft to fit. The second workmanship issue was the lower right drawer's rail being misaligned. Upon unboxing, it was actually missing the screw, which had fallen out. Upon attempting to screw it back in, it was clear that the rail was not aligned to the drawer properly, as it would not close. I had to use a longer/deeper screw and realign the rail so the drawer would close properly.

Ultimately, had the bed not been so big and heavy, I would have immediately called Living Spaces and asked for an immediate replacement. Looking over their return and exchange policy, I felt that the inconvenience and hassle of attempting to properly address/replace the bed was going to be more costly in time and stress. Ultimately, we are keeping the bed and we simply now have a very negative experience with the quality of product.

Finally, to add insult to injury, I received an email to complete this survey. The survey, itself, actually does not include anything regarding my satisfaction of the product (i.e. the bed) itself! I've purchased much better quality furniture (e.g. loft beds, desks, bookcases, etc..) in the last 2 months from other competing companies (e.g. Wayfair, Pottery Born, etc...) and have received much better quality product for as good, if not better prices than at Living Spaces. I expected, for the price, we would receive a high quality bed. Sadly, that is not the case.

I suggest Living Spaces really look at the manufacturing process, finishing process, and the quality control and inspections put in place.

This exact same review is sent directly to Living Spaces as is also posted on Google, which...