Central Distributing — Local services in Fresno

I was taken aback at the level of customer service I received. On Saturday 4/19 I called at 10:05 AM right after you opened. Went to voicemail. Left message that I was in the market for a new washer and picked the model but had some questions and asked for a call back before 11:00 AM as we had a family outing to attend. No return call back. So I called back at 11:00 and asked for a salesman. Isaac took the call. I did my research and decided on the Speed Queen TR7 in white. I asked about the rebate of $200. Isaac looked it up and said that was only for a set. I later did more research and found that there is a $100 rebate available for the individual machines. Good info for you to know so you can share that for other potential customers. I asked about delivery & installation and Issac said it is included in the price of the washer but disposal of our existing one is a $30 charge. We have a community clean up and did not require it to be taken away. Issac said after purchase which I was going to do online, they would order the washer and it had an appx 2 week lead time then they could schedule a delivery. I tried two times to order online and would get an error so I called on 4/24 and asked to speak to a salesperson. One came to the phone - don’t remember if he gave me his name. I explained everything above and he said he’d take my order. I said I wanted the Speed Queen TR7 in white. He interrupted me and basically told me to slow down like he did not understand what a Speed Queen TR7 was because he said I needed to give him the full model numbers. I said you are a salesman shouldn’t you know what you sell? I wasn’t going to log on to your site to find that for him. So he did and then he asked if it was for pick up or delivery and I said delivery as it’s included. He said it wasn’t and I told him that is not what Issac said and also online in my shopping cart it asks for delivery address and it shows as $0 cost. Only the washer and tax is calculated. I asked to speak to Issac and he said he was in the field and would be back in 30 minutes. I said I would have thought I would have been treated more appropriately considering the $1500 I was about to spend. He said he would have Issac call me, took my name & number. Never received that call back. Assuming you don’t need my business. Congratulations you must be rolling in sales. I want to keep my business local to help our community so I called Ventura TV. Dennis was extremely helpful and appreciated my business. I now have my new Speed Queen TR7 installed and...

I love this place! Jared, Monica, Jake, Stephanie and Esmeralda have always been so kind and helpful. I apologize that I don’t recall the names of the other great people who have been so helpful over the last few years. I have furnished 2 offices and my home with beautiful and unique artwork, tables, chairs, and items that add character to any home or office make this place such an amazing resource! Everything is built with such great quality and reasonably priced. I’m so fortunate to have stumbled by chance into central distributing. I will be a customer for life…and I didn’t even mention the selection of appliances with amazing pricing as well. Thank you central distributing for...

If you feel like you're paying a little bit more here it's because they offer full concierge service. We bought our fireplace insert here and we were walked through the rebate program thoroughly. Our fireplace insert is amazing and it has changed our lifestyle in the winter. Also, submitting the application was assisted Along by the salesperson and they even submit the final package for the voucher. I would recommend this place first over other Home Comfort stores. Also, take a look around the store because you will find some amazing home decorations and furniture at good prices...