GameStop — Local services in Fresno

Title: Disrespectful Service and Poor Management at This GameStop Location

Review: I have been a Pro member with GameStop for years, but my experience at the 3737 W Shaw Ave location convinced me to end my membership. Never have I been treated so poorly by a store representative, especially by someone in a management position. My recent encounter with Joe, the manager, left me baffled and frustrated by the complete lack of professionalism and customer service.

When I visited the store, I brought in an extra piece of paper, intending to dispose of it. When I asked Joe to throw it away for me, his response was shockingly rude. He refused, raising his voice unnecessarily and insisting that I take the paper back, even though it was clear I no longer needed it. The way he escalated a simple request into an unpleasant confrontation was deeply uncalled for and left me wondering if this is how GameStop values its members and loyal customers.

Looking at reviews from other customers, it seems that my experience is not unique. Many others have highlighted similar issues with rude service, lack of organization, and overall mismanagement at this location. It’s disappointing to see that GameStop would allow these issues to continue, given how critical customer satisfaction is in today’s competitive market.

If you’re considering visiting this GameStop, I would strongly advise going to a different location. This store’s management needs serious improvement in both customer relations and professionalism, and until that changes, it’s simply not worth the time or...

Where do I start went in to grab a few things for my nephew turning 6 today we were driving around looking for cards for his birthday immediately as I walked in, I was greeted by Taylor or Tyler either way, I got a iffy vibe off the guys as soon as I walked in ask them a few simple questions and was like that like if I was doing something wrong, went to the display wall where it was covered in Pokémon packs I grabbed a few and brought them to the counter, stood there for 4 1/2 minutes while this guy looked at me holding the packs Can I help you I walked up to the counter He immediately said we don’t have those I asked why are they on the wall? He said because we have to display them. And I asked why isn’t there a sold out sign Or you could’ve told me when I was standing here holding the packs in front of your face GameStop is a place to bring family and friends to discover new and old hobbies if you lost that in you and are just there to get paid GameStop needs to do better in their hiring process at least focus and hiring someone who enjoys games and helping others out either way I was gonna make a bigger deal but after reading all these other comments they speak for themselves courtesy and compassion go along way Tyler if you do read this I hope you don’t take this and laugh about it. Just remember where you work at it’s not a Marshalls or a food store it’s a...

Soo couple years back tried to sell my PS3 and they denied it because fan was a lil too loud ...Soo I assumed they had high standards for selling used PlayStations , when I bought a Used PS4 on July 4 2018 they said it’s been tested and good to go. When I got home the damn fann was sooo loud it literally sounded like a hair blower was on. How ironic I thought. This only lead me to believe that they heard the fan and just tried to get over on a guy who was buying The PlayStation for his daughter.I went back the next day still with my composure and the assistant manager was already giving me attitude and told me the fans just a lil dirty. I told him I rather buy a new one. Sooo don’t buy there used PlayStations and don’t go here for costumer service because these guys and girls are too into games and do not know how to...