uBreakiFix - Phone and Computer Repair — Local services in Fresno

I scheduled an appointment and when I showed up I was told they couldn't find me. I showed them the email with my appointment confirmation and the guy said he found me but on a different date. But they proceeded. 1st hurdle cleared.

I explained that Samsung care had me set an appointment as my phone was under the manufacture warranty. The bottom microphone was bad. After checking my phone for physical damage and finding none, the guy told me he had the part and would get it fixed by 2:00pm. GREAT!

I get a call a few hours later from my brother saying the store called him. He told them to call me, but they never did. I was surprised so I called the store and was told I needed to file a claim with Servify to move forwarded because I had an extended warranty with them. I was puzzled because my phone was still within the 1 year Samsung warranty, not the extended warranty through Servify. I played along, called Servify and got a claim number. I was told by Servify it was covered under operational damage and there would be no charge BUT if the technician discovered physical damage to my phone, I could be charged more. My phone is still in great condition as previously noted by the first guy I spoke with.

2 hours goes by and I get another call from ubreakifix stating they couldn't complete the repair because the phone is failing their diagnostic inspection with a part that allows the phone to wirelessly charge and some other wireless features. They can't release it as fixed unless the phone works 100%. They said it would be 7 days before they could get the part in. I said I didn't understand because I charge wirelessly every night, I never had that problem and my diagnostic tests on the phone only showed a problem with the mic.

Ok, whatever I'll get my phone. You get the part, I'll come back. Frustrating but I can manage for another week with a bad mic.

An hour after I get my phone I notice an email that says I was refunded $99 from Servify. Upon digging deeper my claim was changed from operational to "accidental damage", which can only be changed if a tech determined there was damage. They were going to charge me $99 because ubreakifix said I damaged the phone. Again, ONLY they can determine that. THEN at night I realize THEY broke the wireless charging as it no longer works.

So in short, I took my phone in for a warranty repair, it didn't get fixed and it was damaged even further by the tech, WHO THEN CLAIMED I DAMAGED IT and was willing to make me pay for it through the insurance company. I'm not sure what this part does besides wireless charging, but today I've had countless dropped calls and connection issues. I called the insurance company and they are sending me a new phone. YOUbreakCHARGEme should be embarrassed for trying to pull a fast one. I understand things happen with electronics, but let's just be honest and admit mistakes and take corrective actions. Not pawn...

I went in to uBreakiFix a few weeks ago for a screen replacement. I went through my phone provider and had a claim. I dropped off my phone with no issues at all. Then I received a call to come get my phone. It didn't even take as long as they said it might. So far so good. I go get my phone and before the employee hands me my phone he looks at it and says to hold on and that he needed to take it to the back real quick. He came back to the front and was still looking at my phone kind of funny. He ends up smacking my phone against his palm and then says there we go and gives me my phone. I definitely thought it was odd but my phone was in good working condition, or so I thought, so I didn't get upset or anything and left. That night I was trying to use the facial recognition to unlock my phone and it wouldn't work. I opened up the camera app and the app said to clean my sensor. I tried to clean it and it didn't help at all. I even took off the free screen protector that I got for being talked into getting a service plan, just to see if that was affecting my front facing camera. Then I remembered when the employee smacked the phone against his hand. Voila, the image got clear and facial recognition worked again. I was happy. Then it kept happening every time I used my phone. Blurry image, no facial recognition. I smack the phone, it gets better. I was like, this isn't right, so I brought it back on my lunch from work. I explained the whole situation, to who I was told was the manager, and he proceeded to explain that there was nothing they could do to help me, without me needing to do ANOTHER insurance claim. I said but you guys said you guarantee/warranty your repairs. He then said that the repair was on the screen, not the camera and that's why another claim would need to be filed. When I explained that the camera was working before the screen replacement I was told that there was nothing else they could do. I was on a break from work so I just kinda shook my head and had to accept that I was not going to get any kind of help in fixing theissue they created for me. I would have been more vocal about it at the time, but I knew Iwas getting a new phone soon. Just a bit of advice for anyone coming to this shop, make sure your phone is working before you leave. They will make their mistakes your headaches and smile as you leave...

Protection pro screen protector for laptop was not applied correctly, had a hair, crease, and dust in three separate spots that were visible. I forgive this though because the person applying it was likely rushed as it was later in the day. They also redid my tablet screen protector, which ended up having an extra uncut piece of film on it and some kind of tiny air bubble or speck in the middle of the screen, though this was less of an issue than the hair, speck, and crease under the laptop film screen protector (even after waiting a couple days). However, what I don't completely forgive is when I came back to have the laptop screen protector reapplied on a different day (since I have protection pro and can reapply it anytime within a year) another employee told me the hair was a crack and insisted that I would have to pay for a reapplication and that protection pro had no such warranty. I told them they were wrong, they disagreed, and when I asked to speak to a manager, another employee quickly took off the screen protector, confirmed it was a hair and not a crack, and they reapplied it for me. It's now acceptable enough, it has air bubbles still, but difficult to get a 16 inch laptop screen perfect and after this experience I'd rather not go back to the Fresno location for any more protection pro services. I'm mostly annoyed that one employee could have overcharged a different customer if the customer had not known the rules and were not adamant enough to stand up for themselves. This actually isn't the first UBreakiFix store that had different employees give me conflicting information about what is or isn't included in protection pro film screen protector applications. This seems to be more of a training/information issue for the employees on the protection pro service, rather than an employee...