Staples — Local services in Fruit Cove

My husband told me this:

This is first time visiting a Staples in a long time and was very impressed with the outstanding customer service from all three people I met. A man taping a box was very nice and polite and kindly directed me to the rear of store and gave me the aisle of what I was looking for, a computer table floor mat. When I got there is when I met Dana, who provided the most outstanding service I've ever received in my life! She sure is dedicated to serving the customer/s and along with helping me, helped another person at the same time. She knew the product/s and did a price comparison when I mentioned it. She went above and beyond with a terrific attitude, professionalism, dedication, and is truly Amazing!!

Dana showed me the floor mats and there was one in stock the size I needed about 3' by 4' and the best thing is that the mat was already unrolled.

I noticed a computer chair on sale of only $89 an Essential Mesh & Fabric Chair by Union & Scale. One chair was already assembled and when I sat in it I was hooked! Super comfortable, well designed for ergonomics, and modern stylish looking. I liked seeing on the box, easy to assemble but if needed call us for help.

Earlier, Dana hand carried the floor mat up front. She mentioned for me to see Nancy up front who will take care of me. I thank her and met Nancy who was very nice, personable, and sure did an outstanding job, too!

When the sale was completed, guess who came to the front right away and helped me get the computer chair and floor mat to my truck? Dana! I couldn't believe it!

All I can say is that this Staples Store staffs the best professional, competent, enthusiastic, and dedicated employees ever!

By the way, the chair was super easy to assemble with a parts list, all the parts color coded, easy instructions with drawings including how to adjust the height and seat tilt , and the only tool needed, an allen key to turn the bolts was included! It took me about 45 minutes to do and I have no issues or barriers with the computer chair at all. It is super comfortable especially the seat!! It's packed with features that make it easy to fine-tune it.

Comes with a 7 year warranty and is based on up to 3-5 hours of continual use within a 24-hour period for users weighing up to 275 lbs. (124 kgs)

Dana and team your service is fantastic. Keep up the great work! Thanks for being so quick to respond and help out. Your kindness didn't go unnoticed. Thanks...

I am a relatively frequent shopper in this location, and have been for many years. I have seen the quality of customer service in the Orange Park store decline in recent years with multiple changes in managers, and have had multiple negative experiences in this store in recent months. My most recent experience began 3 days ago when I ordered some ink and paperclips from staples.com. When the box arrived yesterday, it was well sealed, with no shipping damage. However, when I opened the box, it was missing the paperclips, even though the invoice/picking slip inside indicated it included the paperclips. Even though this may seem like a small item, it was something I really needed for a function in only a few days. I was left with no other option other than the inconvenience of having to stop by the store so as to rectify the error in time for my needs. When I went to the store, I brought the package and contents with me, and explained to the current store manager what had happened. He determined that the store did not have the exact product in the store, but instead, only had a slightly more expensive equivalent in another brand. The cost difference was only $3.53, but rather than demonstrating good customer service and just allowing for an even exchange to compensate me for the error by Staples, and the inconvenience it caused me, he refunded me the money for the ones I had purchased online and charged me full price for the higher priced replacement. Yes, the additional cost I incurred was small, however the principle of good customer service was lost in this case. This store manager needs a lesson in customer service. I am less inclined to make this story my "go to" for office suppies. In regards to shopping at Staples, this was one time I can say, "That...

I have been getting my business cards printed here with no problems, except for one lady that works there.

4 Star at this time. Very helpful in print Dept. Lowest prices on business cards. (Previous Review)

After having them printed 3 previous times, she said my format size was wrong. Thinking they changed printing programs, I had her to write the size, how much bleed over needed, price and all down. Went back she didn't pull the file up, returned drive when pick-up cards, said they were busy.

When I went back she was not working and the guy working there open the box and said these aren't correct. I had the info on the paper she wrote down and showed him. She did not enlarge the file on their format. He ask if I had my original format, since he had printed them twice before. I got it and he printed them correctly.

I went back last Saturday, she was working and snapped about they were busy I needed to order it online, I left. Went back today she was there again, my luck. Said I need to leave drive again, I said "can't you save the file like the others do". She open it and said it's not right and that I has some under the counter I didn't pick up. I was trying to just be polite and said those were wrong. She started back you approved them. I told her the file was not zoomed in, the bleed over was at the edge of her template, instead of past it. She insisted on those cards she screwed up and I finally told her give me my drive back, you messed those up and I see you are going to screw these up again. I had to ask several times for my drive before she gave it back.

I have 2 place in Atlanta area that will design for free and mail them to me for the same price as Staples. It was nice to do local, but most here over charge on...