Smoke City — Local services in Fruitland

Every 6000 puff Esco Bar I’ve purchased from here stops working properly after 20mins of use. 9/10 it continues to fire completely wasting the juice and burning the coil. The staff is nice and friendly though. They don’t seem to have an understanding of the return policy. I was told by one employee I could bring it in within three days with the receipt if stopped working properly. I went in to exchange it with the receipt the next day and was told that they no longer do exchanges/returns on faulty products.

The owner seems to get rude and defensive when replying to negative reviews of his store. The more appropriate and professional thing to do would be to apologize and make things right with the customer. I guess some people aren’t great at understanding business concepts, especially customer retention. Find it very peculiar that no matter how similar and consistent the negative reviews the owner still seems to think it is the customer that is the problem, not the way he/she mismanages and treats people.

On Google it also states that the hours are 7:00AM-10:00PM and it was updated a week ago via phone call, however, they were indeed not...

I went in tonight and couldn't get service for anything people walk in after I did and the kid working was all over to help them walked right past me, he didn't even acknowledge me as I'm standing next in line and the people behind me only got a 12pk of twisted tea and a couple other single drinks couldn't have spent more than $50, I was ready to spend a couple hundred but with that kind of customer service I'll take my...

Wanted to try out these vibe cones she told me they were 3.99 and later found out they charged me $6.99 looks like someone opened the package and was playing with them before I purchased them then I called the store and all she could say was I'm sorry. What about my $3 and they were previously opened maybe by an employee and you said you thought they were 399 and ring them up and continued on with the sale knowing...