Rent-A-Center — Local services in Gadsden

DON'T DO BUSINESS WITH THIS STORE! They will rip you off! I went in to make a payment, and the lady (Soula) if that's how you spell her name, took my payment, and agreed to me coming back in in 2 weeks to make another payment, renigged on her word! They started blowing my phone up, while I was on my job, driving an ambulance, harassing me for a payment! And when they tried to be sneaky and put me on hold, and called Soula on three way without me knowing she was on the phone. And when the account manager asked me again, what kind of deal or arrangement was made on my account, I started explaining it, and she interrupted me by insisting that she didn't know me, and never took my payment, or made any arrangements! "DENIED ME COMING IN JUST 3 DAYS PRIOR TO THIS PHONE CONVERSATION "! Well, I got pretty upset when I was made out to be a liar, and realized they apparently pocketed my $140, so I told them to come get their merchandise out of my house! I do not do business with crooks, and that's just what they are! There have been many, many more people out there that have been done this way by this store, and this lady! So, if you decide to do business with this store...consider...

My husband and I had MULTIPLE problems out of them. First when we got our fridge from them they gave us one that did not work and then was told that the serial number on the fridge we were given did not match what was on our account. So we had been paying for almost a month on a fridge we weren’t even supposed to have! We were supposed to be on a bi weekly payment and they kept changing it to weekly and refused to change it back to bi weekly. When we found a better fridge for a better deal we told them they could come get their fridge. They told us it would be Friday at 1:30 before they could get it. They did not come to pick it up until Monday. When they came to pick it up they were extremely disrespectful by backing into our yard when it was not needed and talking badly about our house and yard ( I have video proof.). Will not recommend this place to anyone ever. If I could give it 0 stars I would....

I called Friday and needed a fridge, washer, and laptop. I rented the laptop and picked it up with no issues. They said they were behind on deliveries so I gave them until Monday. They said they needed until Tuesday because still no one to catch up deliveries. I said alright. Tuesday at 6pm they finally delivered the fridge but no washer. I called 5 times and still they give me the run around about a washer. They had to go to another store. They kept telling me it would be earlier this evening when my washer was delivered and now...I STILL do not have a washer. I'm very mad about the promises made and not kept. I'm a manager as well and when I make a promise to a customer I keep it. They should do better to try and get customers instead of customers taking their business to someone who cares about them and their...