Renaissance Jewelers — Local services in Gainesville

I have several complaints about this place. I tried to be fair with how I perceived the place, but 3 separate incidents have led me to give such a low rating.

1. The owner is a douche bag. Why? He is horrible with customer service and condescending. He has a smug attitude in general. He rips you off because he goes under the assumption that you know nothing of jewelry.

The first time I went, I brought in 5 charm pieces to be attached to a link I bought at the store. Even WITH providing my OWN charms, he charged an exorbitant amount and overcharged on labor (I paid almost $100 for a simple bracelet!). I only stuck through with the job because I really liked the chain and I was determined to have my charm bracelet.

2. Within the span of that week, one of my charms that he "soldered" on came off. He knew he had just made the bracelet and rather than giving me a courtesy of fixing it up (it wasn't a hard job to reattach one charm) he charged me not $5, but $10 to reattach a charm. REALLY? $10 to reattach something that takes 5 min?! But, I paid for it because I decided to stick with the man that had handled this job.

3. After some time, I decided to go back to the store to get a lobster claw clasp for an anklet that I have. He publicly bashed me about having someone on hold on the phone while asking him a quick question about my needs (whether the action of me having someone on hold on the phone is rude or not is irrelevant. How dare a business owner criticize a POTENTIAL customer about their habits. wow!) He wanted to charge me $15 for attaching lobster claw clasp and an extra $10 for the labor to solder it on. The labor is not at ALL even taxing for what I was asking for. Completely overpriced. I told him I could definitely get the job done for cheaper than $25 for an anklet!! With arrogance and attitude he handed it back to me and said, "Well, ya know, we're not the cheapest jewelers around." NO. YOU'RE NOT.

Lesson learned.

On top of the owner's terrible attitude and customer service skills, just like his quotes for simple repairs, everything in the store is over priced (trust me, I've taken a look around and I know jewelry)!

P.S - I got the SAME job done at Calico Jewelers off of 34th st and Williston Rd for only $15 (this including the fact that they were going to polish my chain AND attach and...

I had the best experience at Renaissance yesterday! Both gentlemen were kind and welcoming. Robby showed me everything and answered all my questions! I had the honor of seeing many of Robby’s original pieces and am proud to say I now own one! He’s a true artist who loves this town and his family! He gave me rose quartz for my daughter’s! I already can’t wait to go back!! I’m saving my dollars now because there are SO many beautiful things! I was there a couple hours and still couldn’t really take it all in! I will cherish these pieces I got forever! 😍🥰

Oh on top of all of that. I observed them give some cash to a man in need that came in. Seems like something they do often. I was touched to see that. A local business giving back to our community in that way!

I couldn’t recommend shopping here more! Check it out or stop in and buy a gift card for a loved one! You won’t regret it! ❤️

Ps In case you’re wondering, Robby just pulled his mask down really quick for me for the picture! So I can add that it’s a very safe place to shop right now! Another...

I went in around 4:45 to look at the crystals for a second on my way to get ice cream next door. The man working was rude about it being close to closing and made my friend and I so uncomfortable we walked straight out. I will not be purchasing any crystals from this negative environment in the future. I had seen this shop many times and was looking forward to going inside. This was very disappointing.

I understand informing us of closing procedures but the tone and way of doing so is what turned us away. I have worked in customer service for six years and I understand getting upset when someone comes in right before close, but l always try my best to still make them...