Boost Mobile — Local services in Gaithersburg

I went to a few Boost locations before I found a store I felt the employees were friendly and knowledgeable enough to interact with. This location definitely met my standards. But I didn't expect I'd need, or get the personalized attention concerning the disastrous situation I found myself in, with my old phone.

Jessica, the store manager spent a few hours with me in order to direct info from my old phone to the new one - which would normally be a fairly normal routine, however, the screen on my phone was damaged (and getting worse by the minute) making it extremely difficult to maneuver and receive a signal. This made transfer of information near impossible.

It took a LOT of PATIENCE and determination. And had Jessica not taken the time (lots of it!!), I would've lost precious memories (that I didn't download) and other important information. I'm not sure anyone else at any other store would've gone to such lengths to do!

She deserves a medal! And while this location may not want to see my face again, lol, (actually they assured me they want to see me again), I definitely will be a returning customer. I should add that she has a good team who are also quite responsive...

I had one the best experience at the store yesterday! The girls they’re so helpful. One girl shes really good with her iPhone knowledge that helped me with all my questions. Really good with patience’s. I came really angry because my iPhone wasn’t working. 20 min later my phone was acting perfect. Appreciate the girls at night they offered so many options but I wanted to keep my iPhone. She helped me even how to save my information if I ever get another iPhone. They don’t have yelped review or a boost mobile website review the girl sofia who helped told me to come here. I want to share my experience with sofia and...

I recently just switched to Boost Mobile thanks to Jessica informing me about the great promotion that they had. Very impressed how she managed all the walk-in clients while doing my transaction at the same time everybody got addressed including myself! She even had a client that came down from another store because her customer service is out of this world! The stor was very clean and well-organized making it for easier selection of what I need to get an even help me decide for any extra insurance and accessories. Her and her team was awesome and made it a breeze to transfer over,...