SOLDIERFIT Gaithersburg — Local services in Gaithersburg

CONSUMER BEWARE!!! They just hired a new recruitment manager, Fatima, and let’s just say I should’ve trusted my gut instinct from the beginning. This was a HUGE step in the WRONG direction when this position was taken from Antoine. She is manipulative, she is a liar, and she is a horrible person to put at the face of recruitment. She doesn’t understand her job, will throw you under the bus to protect her own image with the company, and attempts to regurgitate information without truly understanding what she’s saying. Before signing up again, there was an issue with a past balance from years ago whom Russell in their billing department graciously forgave. Before that, Fatima and I had a discussion about this not once, not twice, but a few times and she promised it could be forgiven (before consulting with HQ) in addition to waiving the enrollment fee. I came in to sit down and enroll, she pulled up my old account and seemed to process everything through (including my first month payment) without issue. That is until I received an e-mail the following day from the Soldierfit system saying ‘ they couldn’t process the balance on my account’ which I was confused about since I had JUST paid. Well, Fatima also got a copy of this email and never reached out to me and swept it under the rug until I brought it to their attention. She then curved me and told me to talk to Dawn at the front desk who has never handled any of my billing. She also made up some story about there only being a balance from 2 waters on my account, that there wasn’t anything else she saw which was untrue being as though I never even had outstanding water charges on my account. Come to find out, the system was attempting to charge me my outstanding balance from 2014/2015 and attempted to use my new card on file for payment. Listen, if SF had decided that I needed to pay this, fine, but to be intentionally misled by Fatima who is only about meeting membership quota at any cost and sacrifice necessary was infuriating! I could’ve been out money that I was promised would’ve been forgiven. She put blame on everyone else instead of taking responsibility for her wrongdoing...strike 1... I subsequently signed up for their $59/month plan (only because a friend I referred wanted to sign up) that allows you to workout up to 2x a week, no more than 8x a month. I originally chose this plan because I am a business owner, mother, and in school, so I could not commit to more. Upon seeing how hectic my schedule had become, I figured that since I had paid for 8 classes, I should be able to use all 8 classes within that particular billed month. When I called to confirm this, NOBODY knew the answer to this...not surprising considering they just threw this membership tier level out there pretty randomly, moving from their $99 a month base pricing. Anyway, I got in contact with Fatima who said ‘she’d heard’ I had some questions about this and that I HAD to take my 2x a week or I lost them. I NEVER was told this when signing up NOR did they have this as fine print on the contract I signed. She said they ‘legally’ can enforce this even though I was not given this info before committing to a contract. While she was eating in my ear, she condescendingly attempted to ‘mock’ my concern and, without thought, offer a cancellation instead of working to retain my business and make it right. She never once apologized for making this mistake by not divulging this information, because again, her image with the company....strike 2

I called today to talk to HQ about my concern and Fatima made sure to be the one who answered the phone, only to deflect me to the accounting manager. She’s a horrible, horrible image for Soldierfit and definitely not what Danny built this company on. I’m not surprised considering she was on Facebook begging for someone to hire her just a few weeks before coming to Soldierfit. I’ll miss the trainers and especially Dawn and Antoine, but the shady business that Fatima is creating I cannot subject myself to and I’m sure more troops will back out...

I spent a year at SF and benefitted from the fitness training I received. The instructors were friendly and worked with my limitations, modifying activities to accommodate my age and lesser capacity. Toward the end of my contract I switched from classes to PT for a month to work on balance issues. I discovered that I was double charged for the last two months and wasn’t satisfied with the initial contact I had with the billing office, with their agreeing to end my original one-year contract for classes, but implying I had an ongoing contract for PT at $280/month! My understanding had been that I was paying for 8 PT sessions at $35 – for one month, not a year - a financially significant miscommunication. My original contract being ended I no longer attended SF. I had hoped to recoup the $358 I believed I was overcharged but I was out of town for an extended period and didn’t pursue the matter. Later I received a promotional email from Dave, the local SF owner. I let him know of the above and my disappointment with how things stood. After emailing back and forth with details I figured I’d need to absorb the loss due to double billing, and was just grateful to be free of the $280/month that I was sure I had not signed up for. Some time later I was delighted to be notified that the money was being refunded to my account – this at Christmas and so timely to provide for grandchildren’s gifts. I am happy to be able to give a good review to the local...

The only thing I like about this place is the coach's. They are amazing specially Moussa and Jenny. I enjoyed their classes. I will miss them but there cancellation policy is not right. Be aware of that. I was emailing back and forth to get an answer why they are charging me extra one month because since I was in less than one year their policy says I have to give 3 month notice which is not fair. I said okay then I informed them on April then my last payment should be on July then they said me they will charge me to August. I ask for an explanation they ignored me. It’s unprofessional then on my second email they respond and said they will change that. After that email I was following up my bank account and they charged me for the month of August which they told me they will not then I emailed them to refund my money. This is inappropriate and will destroy the company image. I have been in other gyms and I haven’t had such experience. I decided to myself not to return to this place ever even will not recommend for my friends or anyone. Anyways pay attention to...