Vaughan-Bassett Furniture — Local services in Galax

We bought a bedroom set - sedgwick. I like the look and build of all the pieces of my set except the main one - the bed. The bed has too many flaws - I ordered specifically this set because I was told by the sales rep at Gavigans that the mattress will sit low like a platform bed even with storage. But, after putting a standard profile king size mattress my bed height reaches upto 29” - way above the average heights that range between 18-24”.

The bed frame is super large for king size mattress. The pics on their site are deceiving. After putting our mattress, there is about 4” gap on sides. The slats are all visible and there is no board to cover them or prevent things falling under or worse, my kids legs getting stuck between slats. Horrible design for a furniture manufacturer.

The gap between the headboard and mattress is over 6”. I could try using a mattress extender or some filler but everything standard is just about 6” but the slats also end at gap of 6” so I am left with no support for my mattress extender. Moreover that is not even what I would like to put on an expensive bed set.

I have no idea why would they have drawers which are completely blocked by night stand and charge me extra for those drawers. Just a stupi design and moreover though there are drawers only on one side they could atleast make two side panels of the frame look similar but they are awfully different - one with plank look like the footboard and other just a plane maple board. Different heights from the floor.

I would never recommend anyone ever to buy a bed from here and given the flaws although the other pieces are good my faith in their competence...

Bought a King bedroom set from Vaughan-Bassett in Jan 2016. Shipping was quick and all the furniture was protected extremely well in the boxes. I was impressed with the build quality of the furniture but not with the finish of the furniture. VB sprays their furniture and it shows. Their quality control on their finished product is beyond a failure. Found areas on the bed that had runs and a couple areas that did not get sprayed at all! I was told one area that is missing stain can not be seen with the drawer shut, so they wont fix it. This is on the FRONT of foot board! The dresser had a drawer that had a damaged edge and was sprayed over. Two pieces should have NEVER left their facility are now in my bedroom.

While I really like the look at quality build of the bed set, the finish and standards this company has will prevent me from ever buying or recommending...

Very unhappy with the customer service at Vaughn-Bassett. I purchased the Reflections 6 piece bedroom set at Hudson’s furniture in February of 2021. I had an issue with the top of the footboard getting scratched and finding a replacement is next to impossible since they discontinued that furniture line. I called their service department to see if there was a way to just have the footboard replaced or get a new bed in the same dark cherry color just so that it would match the set I already have and their customer service team was very unhelpful and couldn’t give me any help at all. I wouldn’t buy another piece from Vaughn-Bassett after spending so much money with literally no customer service to help when an issue arises! Just a...