Gallup Lumber & Ace Hardware — Local services in Gallup

I went in the other day looking for a certain piece of wood. I waited about 10 minutes for someone to help me (mind you, I saw many workers in their red vests walking around hurriedly but not really doing anything). When I finally got some help, it was rude, the guy acted like I didn't even know what I was doing there since I'm a woman (that's the vibe he gave me)and said we don't hv that. All that time wasted waiting! Then he just walked off! I try doing business there cuz it's local and I support local business (I'm born and raised here), but honestly, I will go to home depot where they will take a min to help out. More than ace ever has. I'm so upset! I must leave a bad report card for them. Get it together Ace! Note: front area where cashiers are, great! You feel like your guna get great service, then you walk in and, that all goes out the window. You should be ashamed to call yourself a local business when your local customers are...

Been there multiple times to find simple products. Each time the service was “as that guy”-them gave me the run around because nobody knew what a defuser was. 🙄 or “everyone’s at lunch”. AND this one really struck a nerve; “why don’t you ask him yourself” when I said there’s folks on the other side who didn’t look busy, maybe you can call them over. Only helpful one was a young kid who proved he really did have problem solve skills. No wonder he had a line of people waiting on him. The rest was just there to push customers to one another. Never seen such laziness. I know now to bring my expectations to an all time low next or...

I purchased two pricey Yeti tumblers. They provided the lids until after the transaction was complete. The lids were stretched and badly scuffed. I overlooked the "no returns or exchanges" sign regarding Yeti products. So they refused to refund me. This tactic seems to trap customers into their purchase.

I informed the manager to display a sign that notifies the customer to inspect the lids before they purchase Yeti cups and she mentioned that she will; but, I am not sure if she will follow through.

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