CM Hurt Piercing & Jewelry — Local services in Garden Grove

Please don't give this shop your money. I went to this shop a few years back to buy a new hoop for my nose. At the time they convinced me to buy the wrong Guage jewelry and when it didn't sit right tried to get me to let them re pierce my nose (for a fee of course) because according to their expert opinion it had been pierced incorrectly. No, they just sold me the wrong jewelry. Today I tried to give them another chance. Firstly they are appointment only which I understand, but I had to give up so many personal details and so much medical consent JUST to walk in to shop for jewelry. Even when i told them i was just interested in new jewelry and not a piercing. When I mentioned that they asked for a lot of information I immediately got attitude from the person helping me. They were very standoffish immediately after that comment and didn't seem concerned about the amount of personal information they are asking for customers to give just to come to a shop, nor sympathetic when a customer expresses concern. Had they even taken time to explain why that is needed this could have been a completely different experience. Instead I got immediate attitude. I'm grateful they allowed me to book a last minute appointment but the way I was treated was just plain rude. So far my experience with this shop has either been them trying to con me or just being plain rude. Please go elsewhere.

I want to be clear after the owner's comment. I never argued. Simply made a statement about how much personal information i had to enter just to shop. There was no explanation of why by anyone in the shop, no "we understand but this is blah blah blah blah...." just a "yep" and a lot of attitude. There was not an argument and I followed all policies asked of me when I was there. It was not my fault their super fancy misty hand sanitizer wasn't working when they asked me to use it. I realize for you my sale is a drop in the bucket, but hopefully others will see that from the cold response below your shop was immediately ready to fight me. Best wishes with future customer service opportunities. You've got a lot of...

I would like to give this place more stars but one will due because of how rude the owner was to me. Before going to the shop I called to see if they sold balls that go on my septum piercing separately because I had lost one. The girl on the phone was very nice and said “yes.” I went to the shop the same day and the girl showed me some options for septum jewelry and was very nice! She then told me it would be $5 for a new ball for my jewelry and I agreed. I went to the back to get the ball put on and the piercer was also great! We held a nice conversation while she was putting my jewelry on. As she was putting my jewelry on the owner yells “did she pay for the jewelry?” (Asking about me) and the pierecer responded “she paid for the ball” and the owners response was “that’s not jewlery, that was nice” (in a rude tone) this made it awkward. So the piercer finished putting on the ball and handed me a mirror and the owner then comes in and doesn’t say anything and is staring at me. So I proceed to touch my piercing to straighten it out and the owner says “don’t touch your piercing, if you touch it and touch the mirror it is going to make it dirty” (again in a rude tone) so I say “okay but I was only using one hand” and I give the mirror back to the piercer. After this I went to another piercing shop to look at other jewlery because I did not feel welcomed at CM Hurt. I asked another piercer if it was typical to have the piercers ask you not to touch anything and she said yes. I asked because the way in which the owner approached me was very rude and I feel I would have been more responsive had she told me in a nicer way. Nevertheless I will not go back to CM Hurt because of how unwelcomed I felt and how rude the owner was. I have many piercings and have never been made to feel this uncomfortable in a piercing shop. It surprises me that there are so many good reviews when I was treated in this manner. If you look at the owners response it continues to be rude. She only addresses the one “Cleanliness issue” but does not mention her other...

Came in for my 10 month old daughter’s ear piercing. I left confused with mixed feelings. Check in lady was really sweet and Covid measures are great. But the piercer, I think Cynthia, made us feel rushed. She also didn’t pierce at the center (where she marked) for one ear. Another ear is fine. Plus she doesn’t know how to be kind to customers. I would have still walked out feeling good besides her snarky remarks if she did a good job but that’s not the case here. So unfortunately for the price and great reviews here, I expected more and left disappointed. I might have to wait for my baby’s ear to heal and go to some other place to fix it.

Edit: The first response from owner was polite. Since they edited their response to rude, unnecessary blame and false accusations, I updated mine from 2 star to 1 star. I didn't even ask if you would accommodate my in-laws. This is just blatant lie. They were waiting outside in the car/walking around in the parking lot. I know the covid rules and I called and asked if you follow covid rules or not, to get my baby there. Inside was just me, my husband and my baby. I did mention as soon as you hurriedly pierced my baby's ears that they are not aligned. You ignored me completely. I didn't say anything after that because there was no point. Done is done. So we politely paid, inquired about after-care instructions from your receptionist (who was very nice as I mentioned before, so why would we be rude to her? It was not her fault) and walked out. We spent few mins in the parking lot to calm my baby down before putting her in the car as she got her ears pierced. Like I said everything was so rushed that I didn't even have time to process it completely inside. So your accusations...