GG Express Car Wash — Local services in Garden Grove

Hello all, some of you may or may not know me or my family, I would like to share something with y'all. We have been long time customers of the Garden Grove carwash (off garden grove blvd in between edwards and goldenwest) for a very long time (you may know it or even go to them as well). About a week and a half ago I paid for the "Supreme" wash which is about $28 give or take. Well as they were washing it, they happened to break my door handle on the inside of the driver's side door. I was very understanding and asked to file a claim to sort it out. At the conclusion of that process they told me that a replacement handle would only be $10-$20 and they would only offer me a free car wash of the same type that I had paid for that day. Fast forward a few days later, my mechanic replaces the broken handle with the original dealership product for $50. I take the bill into the carwash and ask them to reimburse me and they refused. Not to mention they were also very rude. My suggestion to all of the people in west grove is this, If you care about your vehicle then DO NOT take it to them! Please like, comment if you have questions/share similar stories, and share this post with friends and family. They have lost the business of my family and definitely do not...

TLDR: This place sucks, go to Freeway Express instead.

Bought a Groupon for the highest tier Super Deluxe wash (1 wash for $8). Got there, and there are no scanners on the machines to scan the barcode in the Groupon app.

Tried entering a Wash Code. The machines expect 6 digits, but the Groupon has an 8 digit code.

I ultimately had to buy a wash at the retail rate, which is a rip off because the wash itself was very poor quality. I picked the middle option, $9, and didn't even get an air dry. Or maybe it did but there was so much water left.

The pressurized air was half water vapor, so it was useless. The place was busy so vacuums didn't work well either.

Just about anything that could go wrong, did go wrong here at GG Express.

I will not be coming back. Freeway Express Wash, just 1 mile away past Goldenwest, has 2 of their highest level washes, with air dry, air freshener, and microfiber towel, for $10 on Groupon ($5 per wash). Freeway also has a belt system that doesn't scratch up...

This is my first time here and it was a saddening fact that the car wash has great customer service also great machines that clean your car. Although it was a little too rough on my car it really cleaned the car making it shine but also gave my front passenger side of the bumber a wear in which ruined the paint and on the rear bumbler it left a scratch that I have never seen before and as it went over my side mirror on the passenger side it popped it out an broke one of the clip lucky it didn’t drop through the rest of the car wash that would of really broken it. They gave me an accident report At first I was angery but as they handled it as professional they gave me the comfort that it would be fixed or recompensated. Still waiting to hear back but we will see how it turns out. I paid for the highest quality of wash as well so I had high hopes in which It did preform leaving my car shiny but disappointed as the car was a pretty recently bought car so the imprefections didn’t just...