Teletron — Local services in Garden Grove

I feel completely disappointed and deceived by TELETRON. On April 17, 2025, I went to TELETRON to purchase a BIOMAT QUEEN mattress. Before paying, I specifically asked about their return policy. Both the store owner (Mr. Huy) and his staff assured me: “Don’t worry, if you’re not satisfied, you can return it within 14 days for a full 100% refund. After that, contact the manufacturer directly. This is a top-quality product, one of our best-sellers. You won’t have any issues.”

Because of that reassurance, I felt confident paying. But I never received any email confirmation or shipping details. After waiting several days, I returned to the store on April 20 to ask why. They blamed the delay on the holiday and promised that a manager would contact the supplier and UPS to get an update. Finally, on April 21, I received an email saying the item would be delivered on Friday, April 25 between 3–4 PM.

When I opened the package and used the mattress that evening, I found that it was defective – the heating function was broken and caused my back to overheat, making it impossible to sleep. Concerned, I returned to the store on April 29 to ask for a refund due to the defective product.

However, the store manager, Jimmy, acted aggressively and refused to explain anything, simply saying they do not refund any opened items, regardless of the reason. When I asked to speak with the owner again, Mr. Huy said: “I’m no longer in charge – the manager decides now.” Then he walked upstairs and refused to come back down or speak with me.

I feel like I was professionally scammed. This review is to warn others in the community: be very careful shopping at TELETRON. They make big promises when selling, but when something goes wrong, they deny responsibility, avoid customers, and leave you to deal with the...

I’ve been experiencing coldness, numb hands, and joint pain for the past few years. Whenever the weather changes, my fingers become painfully numb and very uncomfortable. My friend recommended trying the BioMat mat because she had bought and used it herself. She told me that after turning 40, she often felt body aches and her legs show signs of varicose veins, but her condition improved significantly after using it for a few weeks. Based on her advice and the consultation from Teletron’s staff, I decided to buy and try it out. Fortunately, I’ve already felt an improvement in my body even though I’ve only been using it for about two months. I hope my experience can be helpful for others who are...

i am extremely disappointed with their tactics. they do a lot of false advertising and scamming customers. they scammed my parents into buying a way overpriced massage chair and i’ve seen multiple reviews that their products are malfunctioned or bad quality. if you are considering going here— please do yourself a favor and do not come here. if i could, i would...