The Home Depot — Local services in Garden Grove

My husband ordered a shed for a project around Thanksgiving since there was a good time to shop for discount. The shed was diveried to the Home Depot store in Garden Grove. They offered to store the shed for us until we pick it up. We went there this morning and it was not there. The staff told us there were 2 sheds in their warehouse and 1 got stolen, then now ours was nowhere to find. They pushed us around with different staffs and told us to go home to wait for the manager's call. Until now, after we wasted our time, still no apology from them. Then of the staff working in the office called us said they still couldn't find our shed and still don't know why it dissappeared. No offered solutions or anything. Then a staff named Oscar called us said that the only thing they could do is refund the money back after wasting our time for looking and shopping for a shed, and waiting, but still no apology . The staff Oscar was very rude and I would not recommend anyone to get his service. He blamed that he didn't know about the situation until he got there and did whatever the manager told him, he didn't even deal with us before. I think they need to train all their staffs about customer service, they are all needed coaching again. I would recommend to stay away from this store if you order any big dollar item and don't waste...

I asked if they price match if their website shows a lower price and they said they don't. However, they did offer to give me a $3 discount if I took a survey. A dishonest one to make the associate helping me look good.

The associate wouldn't let me leave the store until I finished taking the survey. I couldn't be honest in the survey as they were looking at my phone the entire time while I was taking it, and wouldn't let me select honest options. Basically, I was coerced into taking a dishonest survey about my customer experience. How can a company and their employees be this dishonest?

She was also trying to blow smoke up my bum by asking me about race and skin care routine while I was trying to take said survey. She got racist at one point and that's when I just wanted to get out of there but I was half way through this survey.

The other associates around us were just looking at me and laughing at me. This is not the experience I was expecting from a Home Depot. I should have just dropped everything and walked out.

Tl;Dr asked if they price match against their own website. They don't. They offered a discount in the amount of the price difference if you take a dishonest survey about the associate...

After staring at leaves on the floor for weeks, the broken broom was stored in the shed. That's it... I need a big broom to clean everyday. The associate, Keith exceeded my expectations and was professional and accommodating with me as a deaf customer. I was looking for a 36" broom at the broom aisle, and I only saw a 24" broom, not 36". However, I want to spend a little time cleaning the leaves daily, as you can picture; it can be inconvenient to clean with a smaller broom. I showed him my phone to show which broom with 36" I want. At first, we couldn't find the broom until he looked up the product ID. He found it, but it is on top of the shelves in the garden outside area. I was like, dang, I might have to order online, and then I can pick it up. Nope! He pulled up a step-rolling ladder but was unable to get it. He went to get a FORKLIFT to get the broom for me. Wow second attempt. It was beyond my expectations, and I knew I had to post a review. I can tell that day HD employees were very busy, and it was on a weekend, and the parking lot was packed more than usual. Yet Keith still showed his professionalism and went out of his way to help me. Thank you for your excellent...