Appliance World — Local services in Garden Grove

This company was referred to us when we requested service from our property management. This was our first encounter with this company and we were hoping for a positive experience due to the good reviews listed here.

We live in a home where we do not wear shoes in the house and Sean clearly stated that his tech must keep his shoes on for liability purposes which we clearly understood. Upon the arrival of the technician, we were greeted by someone who did not show any common courtesy, was very rude from the get-go, and just had an overall bad attitude when speaking with us. We did not receive our service from AW due to their technician's lack of courtesy and respect given to our family members at home. I called back AW and spoke with Sean (sp?) after this ordeal about getting a different technician to come back but was told that that guy was his ONLY technician in his company, which didn't make much sense to me -- don't companies have at least multiple or a second technician in case their main technician was out sick or needed a day off??

I was told that this service was only available TODAY at this moment because his one and only, sole technician is to leave the country soon -- okay, can this appointment be moved to next month? No, Sean says.

In the beginning, this Sean person seemed like a nice guy. Not sure about the quality of handling positive communication and his ability to compromise which clearly trickled down to his worker. Also, who only has ONE technician to service all his customers? This in itself is a huge liability issue to the technician's physical and mental well-being. No wonder the technician had a bad attitude because he probably can never...

The father is nice, but the son Sean is rude and tackless. He kept asking personal questions in a haughty commanding tone, about my ethnicity, and yelling out guesses when I refused to answer him. He insisted he was correct in behaving this way because he knew others of my ethnicity and said he could guess along with other questions he could guess. What made it worse was we bought a new Speed Queen washer from him and he told me he can't run a whole cycle, and he was going to leave afterwards. That would have been fine, but he commanded me and not asked me if it was okay. After I called him for an apology he said that he did not do anything wrong. When I asked him the same line of questioning he was uncomfortable and made an excuse to hang up. All the while he kept insisting he was right. Please bark him orders about his ethnicity, family business, etc and make random guesses because he says he thinks it's normal.

Update: On top of that, I specifically told Sean I would not be there a second time because he was the only one who had a coin lock box we needed ASAP, and paid him for it. He said a credit card over the phone would be ok. But, for some reason he did a strange performance in front of my staff asking for payment and acting like some kind of victim, as if we had...

Bought a "new" SnD fridge and had problems from the beginning. Jeff was more run around that helpful. Sketchy documentation and won't back up the warranty if they have any chance to slide by. Buy at your own risk. Very likely that you'll have refrigerant leaks or compressor failures which are problems that make a fridge unrepairable/unreasonable to repair in most instances. They'll charge you for issues that are defects and you'll be stuck with a dead fridge. They have NO obligation to ever buy it back, not even within 1 week! You are truly STUCK with whatever unit you get. No refunds...