Books-A-Million — Local services in Gastonia

I went to books a million on 5/29 and we were talked into getting a membership. We were told there was a membership special and that we would only be charged $13 but we were actually charged $25. The associate also input our address incorrectly, so we never got the magazines from the subscription we were overcharged for and the associate entered my boyfriend’s phone number in wrong, so all of our info is incorrect and we never got our magazines and we were also overcharged $12 for our membership by the associate named “Mortis”. We are going to dispute the charge with the bank since no one in customer support was able to help us and told us we would have to drive over an hour to go back to the store. No wonder Amazon is going to make places like these go out of...

I got here only because they are the only physical book store in my area and I have family that likes to read, so I get them gift cards. Their employees are nice BUT they always harass you to donate to all these different charities(I do donate on my own but don't like being pressured to do it in front of strangers nor like the guilt that comes with not being able to do it at the time) not only that but they pressure you to sign up for "free" magazines and pay for their discount card. People wonder why brick and mortar stores are being closed and books a million is a perfect example of why, harassing your customers to spend more than they had intended and guilting them is bad practice for a business...

I love this store so much except… for checkout. God forbid you don’t want a memebership or don’t want to donate to whatever thing they have going on at the moment. If I say “no” it should be end of conversation but it never is. It’s one cashier in particular who will go on and on and on and on every time I come to the store about a membership… “free” magazine subscription… donating coffee to soldiers or toys to kids… I live locally and would love to come in more often but REALLY feel uncomfortable with my checkout experience. One major reason I do not want a membership again is because apparently the cashiers allow random people who know my phone number use my membership when I did not give...