The Little Traveler — Local services in Geneva Township

Buyer beware! Bought a few items that are sold year round at the store - ended up needing to return three days later. We had asked upon checkout the return policy and were told the policy was 30days with a receipt. Came back the day after Thanksgiving to return and was told we could not because it was a “seasonal item” - NOWHERE on the receipt are the items denoted as seasonal or falling under that clause. Staff was extremely rude regarding the return as I asked an explanation as to why they were seasonal as variations of the product were sold year round and the receipt does not list as seasonal. Was told that since it is the day after thanksgiving a decor with leaves on it is “seasonal” and fall is over and that “It will be better for you if we stop this conversation right now”. I understand having a policy for certain items but if they are not listed on the receipt as a part of that exception it seems to be subjective based upon who is there that day and misleading to the customer on what to purchase and returns associated. Be very careful when purchasing if you are not 100% sure and be ready to deal with rude staff if there is a need to...

Very rude owner and managers!!!!! Let me start by saying that the woman who let us in said nothing as to how I wore my mask. Then this happened: I literally just left here with my husband. We both had masks on. I suffer from claustrophobia and anxiety and had mine on just barely beneath my nose, but still on. One woman ran to get the owner after I told her of my issues. The owner, after I told her, was VERY rude and harrassing about it. I told her I am prone to panic attacks if too high. She said it's not her issue and it had to be pulled up all the way. Then, a third woman began harassing, yes, HARASSING.me about it. I do my part with covid. I have no problem wearing a mask. I have gotten used to it anxiety wise. But its not a cut and dry issue. Pritzker's order was to wear one UNLESS you have a health condition. Mental is just as valid. I was not being a diva and not wearing one, period. But everyone is different. I usually love this store and area but these people, very snobbish, I may add, treated me like a pariah. ALL customers should be treated with dignity and respect. All I received was judgment and harassment. I WILL...

I had afternoon tea with a party of 10 yesterday. I knew about their tea service for a long time, but was afraid to go due to bad reviews citing rude servers. They must have been really old reviews! Everyone was so welcoming and accommodating! My friends were impressed with the ambiance and we all had a great time!

The tea was bagged instead of loose-leaf, which might deter some, but I enjoyed it. (The brand was The Republic of Tea.) They kept coming back to make sure we had enough hot water and insisted we take as many tea bags as we liked. Instead of the standard 3-tier tray of finger foods, we were individually served our own plates of sandwiches, scones, and sweets. I thought this was unusual and didn't really like the sandwiches, but the sweets and jam all tasted like they came from their own food department! If you've shopped there, you know how delicious their baking mixes and spreads are!

I plan to go again and again because the price is so affordable and the service is excellent. Just remember to make reservations for tea. (I didn't realize it was a regular cafe, so I hope to walk in one day to try their regular...