More Than Words Gifts — Local services in Germantown

I was very excited about my visit to More Than Words. I got my stepmom a beautiful Pandora ring during the 50% off Christmas sale as one of her gifts. I bought a size 7.5 ring which is her size. I picked the ring from the ring tray which had 7.5 labeled on the column. My receipt clearly states that I was sold a 7.5 ring. Well the ring doesn't fit because I was sold a size 7. We went to the store with the ring, receipt and the packaging it came in to see if we could just get the correct size. One of the employees placed the ring on a ring sizer and we were right, it measured a 7. We were told we could not get the correct size. There's a strict no return policy on anything that's discounted at 25% or higher. I totally understand the policy but I was sold the incorrect size, which was an error on their part. After emailing the manager Troy, because we were told that the only way to talk to the manager was through email, he ranted about how he isn't a representative of Pandora and that he's been in the business for 14 years (which wasn't relevant) we were offered 20% off of the next visit. My stepmom and I are very disappointed at the lack of concern that Troy showed and we will definitely be filing complaint...

For the life of me, I cannot understand the two reviews complaining about customer service at More than words. I, my children and now my grandchild have shopped there since it was located in a small house near the Germantown Commisary. NEVER even one time did I receive other than exceptional service. They have the perfect mix of letting you browse or helping you to find a gift. And the remark about the store never changing is just patently false. Almost every time I go in there is a new line of creative jewelry, school items, trendy clothing, gifts for all occasions and you can always find something there that is unique and pleasing to the recipient. All I can figure is that someone has a grudge against the store or owner and has decided to slam the store online. That's why I never pay too much attention to online reviews. But in this case, I had to remark upon what I found entirely...

I've been shopping here for gifts since I was a child. They have moved from the original location to another smaller spot in the same shopping center. I was a little disappointed that they had downsized so much but I understand in today's economy. My son needed an 18th birthday present for his GF and I immediately thought of this shop. Joanna was amazing! She took the time to ask my son some questions and actually get to know about his GF to help him make the best choice. She went as far as to ask about her being in a sorority and needing a piece for their socials. Joanna you were amazing! My son has already told his friends about the store. Great job you...