I guess this review is pointless as it doesn’t seem that anyone responds or addresses any of the other reviews, positive or negative, but I’ll leave it anyway. I’ve been a member here quite some time. But it’s getting harder and harder to remain a member after recent changes/events. Little things add up. I’m not gonna reiterate too much the things that have been mentioned in other reviews, but feel free to read them for yourself. Left the gym today a little irritated so I’m leaving this review as it doesn’t seem that complaining to staff that is present does any good. (For the record, staff is awesome, always have been, these things are out of their control). I do my normal routine, lift, cardio, sauna, shower. Go to take a shower and there is no hot water. Some people like a cold shower, I prefer a warm one. Not sure what happened but there probably should be warm water. On that note, shower stalls are hardly clean. Members leave all kinds of crap behind. Somebody even likes to sling black hair dye around and get it all over the shower wall. Band aids, razors, body wash containers, hair etc.. People should be responsible enough to pick up after themselves, But unfortunately, they don’t. But this is where you should have staff to do regular cleaning. Paper towel dispensers in the locker rooms never work Most of the time you see people waving their hand under it, Automatic dispensers, And most people just give up and walk away with wet hands. There was an extremely wobbly bench in the locker room. I saw an elderly gentleman sitting on it (80+) getting dressed. The bench is extremely heavy . If that bench fell with that guy on it, He would be seriously injured. I mentioned that to the staff, And they just took the bench out of there. Didn’t replace it. Lots of equipment is out of order. Specifically, the stair masters. They have four total and 2 are out of order. They have a “temporarily out of order” sign on them. Been that way for months. Way beyond temporary. As I was leaving today, a guy mentioned to the front desk that none of the treadmills were working, the screens were just flashing. Could be due to a power outage but again, this is something that should be corrected simply at a gym where upper management/ownership is paying attention. I’m only 1 person so of course the business as a whole will be fine without my membership but if there is no hot water on my next visit. I’m out. Gotta draw the...
Read moreClean, save the men’s locker room having a minor drain gnat infestation, it’s bearable and easily overlooked. A lot of equipment some of which is very nice and effective (Panatta brand) others are Nautilus, a name synonymous with terrible quality. A nice turf area and plenty of squat racks. However, the lockers are 25¢ per lock meaning you only get one unlock then you’ll need to pay again to lock the locker, it’s very upsetting to see such a miserly “accommodation” where most gyms provide standard lockers for you to use your own lock. There are almost no wipe stations, instead you’re given a hand towel and a spray bottle. The men’s sauna is old, cramped and so far has not risen above 165°, the trim for the door to the sauna is missing leaving a significant gap above the door which is absolutely contributing to the sauna not getting as hot as it should. The floor is too crowded with useless machines that I never see used and it’s obvious the layout was not given much consideration making navigating the floor a chore. The dumbbells do not exceed 100lbs. Virtually no kettles bells, only a few scattered in the turf area(30#max). Overall the experience is not worth the $32 monthly fee, yet sadly it is the best gym experience in the area for a somewhat reasonable price. The staff is very friendly and considerate which is a big draw, elevating the overall experience.
It’s sad to see the potential of this gym crushed by penny pinching and lack of needed attention to client experience.
If they repair the sauna door and the sauna rises above 175° I would add another star to the rating.
A long shot as well but if they installed proper day lockers, either in the locker rooms or in between the steps heading up stairs that would cover any other frustration and push this gym experience into...
Read moreI've been a member here off and on over the past 8 or so years. (Only not a member when I have moved out of the area.) I can tell you initially I was not a fan of the customer service HOWEVER they are all great now! I had to cancel a membership due to relocating for work and it was so easy. No hassle at all. I was also able to add a family member without having to coordinate our schedules. I just filled out a card and left it with the front desk so when my sister in law came in, she could just sign herself up. Tons!! of cardio equipment which was just recently upgraded. Even when the parking lot is PACKED and you think "I'm never going to get a machine or weights with all of those people", it never feels crowded. I like the women's area in the locker room for a little quiet workout when the floor is busy. The locker room is always clean and never an issue. My ONLY little teeny tiny complaint are the lockers. It's a quarter every day and I would just much rather have the option of using my own lock. Like I said though, minor and no big deal. I recommend this gym. You won't find a better place...
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