Lux Bond & Green — Local services in Glastonbury

I was introduced to Lux Bond & Green in Glastonbury after reconnecting with their store manager, Mark Burns. I met Mark over 10 years ago while shopping for an engagement ring when he happened to be working for a different jeweler. So while my 5 star review here may come across mostly as a review of Mark, it most certainly is reflective of this store's values, principles, and passion in the jewelry industry. Mark is a true asset to this store with his knowledge, passion, and no pressure sales aspects. 10 years back, Mark made the "new-to-me" diamond purchasing experience incredibly easy, including a crash course in Diamond Shopping 101, despite my introductory statement that I was not purchasing anything on that given day. Prior to that visit, I stopped in a couple other jewelry stores and experienced what eventually became obvious as commission based sales, which were terrible pitches for attempting to get me to spend as much as I could afford, and more, on a diamond. After that, I started out subsequent jewelry store visits with "I'm not purchasing anything here today but I'm interested in hearing about diamond engagement rings" hoping this would eventually reveal someone that was passionate about jewelry, without caring what or how much I'd even want to spend. Fortunately for me, that someone became Mark on my 4th stop on my jewelry store tour. He was not phased in the least by my 'declaration' and looked beyond my semi-clean work attire, having just come from a job site, trying to keep my shopping ways secret from my then fiancee. Needless to say, Mark created an enjoyable diamond shopping experience for a guy that, up to that time, had little clue about what to look for in an engagement ring and was dreading an 'in person' shopping experience. He made the entire process easy, educational, painless, and enjoyable. Because of some common interests at the time, I asked for his personal email address and because of that ability to reconnect years later, I was led to Lux Bond & Green for my latest diamond purchase. While it is 3 hours round trip for me to get there, I simply won't spend money on jewelry anywhere Mark is not located. The shop itself is in a great location, with plenty of parking, and had plenty of options to look at for my most recent diamond purchase. The store itself was busy with several customers but there were enough employees available to not feel rushed while trying to make difficult decisions while reviewing any number of options. As you enter, you're recognized and greeted from a standpoint of whether or not you can be assisted in finding anything specific vs just browsing. "So sum it up, would you already?" Bottom line - this is a quality jeweler with a great manager in Mark. It's clear the owners care and value both its employees and its customers. I look forward to future...

I’m currently in the market for a Rolex GMT Master II and was speaking with a relative who has purchased several Rolexes from LB Green. He referred me to Gilbert. From the moment I met Gil he made me feel valued - he set proper expectations regarding the Rolex market and waitlists. I tried on a few GMT Master II models he had on display — Pepsi, Batgirl, Bruce Wayne and Root Beer. The Root Beer took my breath away and I’m currently on the waitlist for that. I also shared with Gil that I’d like to purchase a his and hers Oyster Perpetual (no date) to celebrate my parents 25th anniversary, which would be their first Rolex. I’m on the list for those pieces as well.

I’m so impressed by Gil’s friendliness and customer service that I had my Tag Heuer serviced. Bob in the service department is amazing - he is patient, friendly and very attentive. Again appropriate expectations were set regarding service timeframes.

On Friday, I received a text from Bob to let me know my Tag was ready to be picked up. The next day my wife and I drove to Glastonbury from Shrewsbury MA. While we were there Gil greeted us with open arms and took his time to help my wife pick out the perfect David Yurman bracelet for our 12th year wedding anniversary. I wanted the piece to have pearls, while my wife wanted it to be two tone but there wasn’t a bracelet on display that truly resonated with her. So Gil went to the back and brought out exactly what we were looking for!

I expressed to Gil that I’m planning to purchase a Breitling in the Spring. I tried on several pieces and it was the Superocean Heritage II with green dial that called out to me.

Before we left Gil gave us some swag which included a bottle of champagne to celebrate our upcoming wedding anniversary!

Thank you Gil for making me feel valued. I’ll be back again in the Spring for the Breitling and I eagerly await your call for the Rolexes! I will never forget how you made me and my wife feel!

"Customers may forget what you said, but they will never forget how you made them feel" —...

While i have been interested in luxury watches for a while, the thought of walking into a Rolex Authorized dealer and asking for a timepiece that i want always seemed daunting. Rolexes are, after all, a statement that you have arrived. Being an immigrant doctor, my impostor syndrome always hangs around in the background, whispering “you don’t deserve it”. Egged on by my wife, i finally decided to take the plunge when i was promoted, and decided to visit LB&G.

Boy was it a great decision! After a brief greeting and a picture for the security cameras, I was greeted warmly by Gil. Gil was humble, and his genuine love of watches showed through all his conversations. We talked about timepieces, our backgrounds, and Gil gently allayed all my anxieties about the Rolex ordering process. He shared how to go about getting my first Rolex, and gave me a catalogue to further make my decision. he gave me his personal number to get back in touch, and was quick to respond and walked me through the steps of ordering my first Rolex. looking forward to the day it arrives!

Update 5/25 - while I was waiting for my piece to arrive, Gil texted me about a couple of wonderful pieces of he received. I ended up liking one of them, and am now a happy owner of a Rolex. The experience was smooth as it can be, and I have put in a request for my next Rolex immediately 😁

Update 9/13/2024 - I recently found out that the Glastonbury location will no longer have Rolex at their location. While I was worried about connecting with a new AD, Gill was able to pull some strings and was able to get my request fulfilled. I have the new Rolex in my hand, and it was another fun experience. I guess I will have to start looking at Omega...