Best Buy — Local services in Glen Allen

Cashier's amd employees do not know store policy, fail to wear name badge/name tag, fail to fetch manager or pass the buck to a higher-up employee when requested to do so. Fail to give qst name. Other employees refuse to give the bad actor employee's name or id number. Employees ignore you, run from you if they see you com I ng in they're direction. SCREAM!!! at customers. Start arguments with customers. Favorite reply, I've noticed is "well is it ny fault that that and employees called out or is ot my fault cs on the phone told you that"? Blame customer for taking too long as ankther customer complains about return taking too long. Adsiciate pointed his finger at me and said well yeah I know." Instead of calling for assistance, he makes it my fault, so now every customer is mad at me and even got nasty with me Cahier clearly wouldn't sell me extended warranty and said it was not policy and amd to basically go away then he lost my receipt and lied and wore he didn't yet he wasn't sure what he did with it. He was too busy screaming at me the customer and showing violent body languageas he ran from behind the counter.(more on that kater). I said pull the tapes. He said get out. I purchased a dji drone here which is probably a bit about 1500 dollars more then the customer buying a 2.00 bottle of soda at Best Buy having a fit about the long wait time. Plenty of employees, however, always over in a corner lounging it up and too busy to talk to customers then to each other and thisbstire is the #1store to ignore customers. I have 4 options hiwbwever the day I git the drone this was where it was in stick at. Again where is the manager??? I have never actually had eyes on a manager or didn't know if they were due to the failure to wear name badges/ management id...Is there not a manager present here? I've complained of this before because I've requested a manager before and was told one second by an associate as he walks away only to be abandoned by associate. Loss prevention guy was semi ok but still failed to give names of associates involved in the incident. Personally if this happened on my team violent cashier woukd be suspended. Lo guy written up along with every associate involved. The cashier pushed me and pushed me until I grew so aggravated I saw red. Meanwhile to my right another customer has seen red a long time ago and he is screaming he is ao mad so it's more then a small issue here. I originally had a geek squad appointment but after waiting an hour I walked over to the returns or cashier guy. As you see here in picture above or below the clearly explained store policy on this matter. I was told I was wrong. I arremted to explain but was met with a load of attitude. I personally will never shop at bestbuy every again.i have a best buy credit card which I never use accept once which the. Guy sold me thevwrong item which was guess what? No returnable! 125 bux down the drain that time same store amd no manager. I even apologized as i left whixh I don't knkw why I did but like to leave on good terms but cashier was unpleasant and unapologetic and clearly needs to be disciplined. . Another customer said something smart to me after he pointed at me for the return so as I was leaving I walked in the direction of customer and had my hand by my mouth to quietly tell him if he doesn't know situation please mind business. I was a good 5 feet away and cashier comes around as if he is going to hit me for this. I didn't want to embarrass the dude who spoke out if turn and it was clear what I was doing. You know the whisper motion you make with hand? Just communication attempted yet the angry cashier was using his body language much differently. He was red in the face and clearly angry. I discourage anyone from going here. Go to w. Broad or Mechanicsville. Fredericksburg is worth the drive as the cs is great there. This store needs to go. They don't have products in stock ever. The drone was a fluke. Btw it was a mini 4 pro with a fly more package added. I would have bought the warranty then and...

WARNING: DO NOT PURCHASE A PHONE OR SERVICE FROM BEST BUY, ESPECIALLY WITH GEEK SQUAD.

Best Buy does not provide full coverage for your phone for the entire repayment term. Coverage is only guaranteed for 24 months, even though you are paying for 36 months. During the first year, they assist you in filing claims with the manufacturer (Samsung, in this case), and they may provide coverage for an additional 12 months. However, they bombard you with hundreds of emails each month without any alerts on the app or your account if your on the website to inform you that you need to extend your service coverage at an additional monthly cost.

Sales representatives, both two years ago and one week ago, assured me that I was covered. Last week, I spoke with a cell phone representative who stated that my 178 reward was auto−renewed and that my phone was covered. I didn’t have time to have Geek Squad examine my phone at that moment, so I called Geek Squad, who instructed me to return to the store. I was not informed that I missed the renewal email of my protection plan in April by either person. Consequently, I wasted valuable time with my children to return to the store, only to be told that I did not renew or "extend" my coverage in April 2025 it is JUNE now for 8.99 per phone.

I question why the $178 fee was renewed while the coverage for phones I am still paying off was neither charged nor renewed. After lengthy conversations with Geek Squad, management, and the complaints department, I was informed that there was nothing they could do. The phone rep even stated to it was that store policy and I should go to another store, with all the closures there is not another store with 45-1 hr way. I canceled the reward protection as it provide no service. Although I cant received an email with a complaint case number, when I canceled the protection plan I get an email confirmation—since it does not cover anything except computer issues really—I was left without adequate support. As an IT professional, I do not need that coverage. Sales and phone representatives are selling products without adequately informing customers of these limitations or safe guard for people still paying off the 36 months terms. They rely on sending emails to meet the complaint requirement, which end up in spam folders with all their other email ( Gmail), to notify customers of additional coverage is need that must be paid for at a month cost of 8.99$. This practice is extremely misleading and frustrating, why doesn't the monthly charge if added with people canceling it if they don't want it, since you are still paying off the phone for 12 more months. They claim that I must have been misinformed but he sale rep, but unless you record the interaction when purchasing the phone, you have no proof. Why isnt the Term added we will add after 24 month a monthly charge to ensure you are covered while you pay of the remaider of the phone balance.

When comparing services and offerings with my carrier, Verizon, it is clear that Verizon provides superior protection coverage and renewal options. It is not wonder why Best Buy is of the fast decline, sells a dream of coverage but fails to deliver when it matters most—when the phones need it. I would be willing to pay the 8.99$ Months of coverage since I am still paying them off, but I question why this was not set to auto− add or renew along side the178$ annual fee. Complaints to the complaints department yield no email confirmation that the complaint was filed, while I do receive email confirmation of the cancellation of the "TOTAL SERVICE PLAN" for $178. How do you know it was filed, as there is no confirmation email, While they say they send Spam email and advertisement email and one regarding the extension of coverage for devices that I am still financing over 36 months. If you have purchased a phone from them, you are at risk. BEWARE!!!!...

Dear Sir/Madam,

RE: Formal Complaint About What Happened at Best Buy

I hope this letter finds you well. I'm writing as someone who had a really frustrating experience at the Best Buy store on 9901 Brook Rd, Glen Allen, VA 23059, on September 22, 2023, around 7:15 PM. I want to explain what happened and why it's a big problem.

I went to Best Buy with my wife to buy some air pods. Everything started out fine, but then things got weird. The person helping us asked if we had a rewards account with Best Buy. I said yes and gave them my phone number. They couldn't find me in their system, which was strange because I had used my rewards before. Then they asked my wife if she had a rewards account, and she said yes. They checked her phone number, and she wasn't in the system either.

The person said they needed to make sure it was us and asked us to put some information into the computer. It already had our address, which was weird, but then it asked for my wife's Social Security Number and how much money our household makes. We thought it was strange, but they said it was just to verify us. Then it asked us to choose which credit card we wanted.

We didn't want a credit card; we just wanted to pay with cash. But about an hour later, we got a notification saying that Best Buy had checked our credit, which caused my wife's credit score to drop by six points. We never said they could do that.

Here's the big problem: It's against the law to check someone's credit without asking them first. This is a serious violation of our rights. The Fair Credit Act is very clear about this.

We've been loyal customers at this Best Buy for six years, and we never expected them to break the law like this. We talked to the manager, but they didn't offer any help. They just gave us a number to call Citi bank, which didn't solve our problem.

Since Best Buy hasn't taken this seriously, we have to take some actions to make things right:

We want the unauthorized credit check removed from my wife's credit report. Best Buy needs to fix this mistake they made.

We also want some kind of compensation for the trouble they caused us. My wife's credit drop could cost us thousands of dollars when we're trying to get a home loan. Best Buy should make up for it with a gift card or something like that.

These actions will help us get back on track. If Best Buy doesn't respond to this letter and make things right within a reasonable time, we'll have to take legal action in a few days. We hope it doesn't come to that.

We just want Best Buy to do the right thing and make this situation better. Please respond...