American Family Fitness Glen Allen — Local services in Glen Allen

I was a member here with my mother, who has a disability and needed exercise for therapy, and we both had a very negative experience. From the very first day we joined and for 3 years nonstop, an employee named Connie (evening janitor) harassed us. This was not an isolated issue. it was ongoing and escalated over time. She sprayed Lysol toward me at the sinks, followed me around the locker room, and mopped directly over my feet and even over my mother’s feet after she came out of the shower (which could have caused her to slip and get hurt because of her disability). On another day, Connie even turned off the pool lights while my family (including a baby and pregnant women) were still swimming, without any announcement. Her behavior was hostile, unsafe, and completely unprofessional.

We complained many times during those years, but management ignored us and nothing was done. When I finally left over a year ago, all I received was a generic “sorry to see you go” message. no acknowledgment of the harassment, no accountability, and no corrective action.

At the VCC location, a staff member with a nose ring caused a scene, chased me down yelling, and when my husband said, “We pay too much money to be treated this way,” she responded that if we couldn’t afford it, we should go somewhere else. That level of disrespect is shocking and unacceptable.

Overall, this gym failed to protect its members. including those with disabilities. ignored repeated complaints, and allowed staff to behave in a hostile and dangerous way for years. If you are considering joining, be aware that member concerns are not taken seriously and management does not hold staff...

My husband and I joined this gym over a year ago and were very excited at first. Unfortunately, we've been quite disappointed with management, customer service, and equipment. When we first joined, the general manager said that they were in the process of removing some of the cardio equipment (which is dated and in excess) and adding a green turf area with more equipment such as the one in the personal training room (which is rarely used and ONLY reserved for personal training). It does not appear that this process has begun over a year later. For such a big gym there are many pieces of equipment that are missing such as a decent hip thrust machine and a decline chest press machine. There is no good area for ab or core workouts and the mats are dirty and difficult to clean. There are many machines with worn out pads or grips. We have provided written feedback a few times and it was never acknowledged or acted upon. Some of the front desk members have absolutely no customer service skills and can't even greet you appropriately. Not sure why they are even there as you could probably scan for entry on your own. For the price they charge there is a lot to be desired...

I’ve rated this place before and the rating disappeared. Strange.

Anyway, a lot of the patrons don’t clean the machines after themselves which is disgusting. The equipment is often dirty because of this and it isn’t cleaned thoroughly by the staff.

They have a lot of great equipment, but I’m very disappointed in the decline sit up benches and back extension apparatuses that they have. The sit up benches are made so that you can literally only do sit ups on them. The bench itself is too short to turn around and do any alternative exercises. Also they wobble a lot. Life fitness makes full length decline benches, and If you want to increase the difficulty you can just place a couple of stairs beneath.

The back extensions have ankle pads that are tiny for some reason, and the overall sizing and height don’t allow for a good range of motion if you’re trying to do anything besides a back extension. Life fitness also makes a sturdier one with versatility.

There are also quite a few machines with worn out upholstery, and spin bikes with worn out foot straps.

I’m giving 2 stars because the front desk staff is very friendly.

I expect more from...