CAVA — Restaurant in Glen Allen

Let me start by saying the food is good, however, customer service is lacking. My spouse and I stopped by yesterday to pick up some food and they forgot to include her pita bread with her bowl order. I stopped by again today after work wearing a business suit and placed an order for two bowls. I told the young lady on the food line what happened and I would like an extra pita since we did not receive what were supposed to in our order yesterday. She responded and said that she was not allowed to give extra. I explained this was not extra, as we were short one yesterday. She refused to give me the pita that was owed from the previous day. So I requested to speak with a manager. She said she was the manager. I said look at me, do I look like I am trying to get over for a piece of bread. Since I was talking to a wall, I relented and said never mind. To me, at that point it wasn't about the bread, but more that she would not accommodate a customer. There's nothing more I can say for subpar service when you're paying at least...

Instead of telling us “Hey, I’m sorry guys. I know we close at 10 and it’s 9 now, but we’re closing early for the night” they instead YELLED aggressively “Yo we are CLOOOOSED. We are closed we are NOT open. AND we ain’t got no food. We are closed.” All of that was yelled in succession as we welled in through the door. Extremely unprofessional and rude. I will never spend my money here and make sure I let everyone I know not to come. I’ve worked in the service industry for many years, and I know that everyone gets frustrated and short staffed. I know people run out of food. I know things happen. What I cannot condone is erratic and aggressive behavior to customers. Poor behavior in general :/ I never leave reviews but knew I had...

Njaire was fantastic!! He walked me through selections, and patiently explained, and answered my questions with friendliness and succinctness..I wanted to give him a tip for the great service he rendered, but they dont except tips!!! I'll be back because of Njaire!! By the way another customer told me to give Njaire extra kudos for putting up with him as well. And the Food is GREAT!! Everything that Njaire helped me put together, like the half falafel and half grilled chicken crispy bowl was devine! Cava is so much better tasting than Mezeh Meditterrean restaurant! I think the pita chips are going to start a new crave wave! They are better than...