Virginia Electronics, Inc. — Local services in Glen Allen

DO NOT HIRE THEM - WORST COMPANY EVER! We hired this company to fix a broken washing machine. Firstly, they did not tell us that if they call you on the way to the job and you don't pick up, they automatically reschedule the job and don't show up (usually at other companies the call to tell us they're on the way is a courtesy). So we had to reschedule them. The second time, they called the morning they were supposed to come and said it was a two-man job and one of the repair men had called out sick. No big deal, that's not their fault, and we rescheduled. THE THIRD TIME they called morning-of and said THEY HAD MISPLACED THE PART FOR OUR WASHER THEY NEEDED TO COMPLETE THE JOB. Extremely unprofessional - and they didn't even have a time slot to reschedule to within the next two weeks, so at this point it had been almost a month since initially calling them to come repair our washer. We gave them the benefit of the doubt and rescheduled them AGAIN (which was a mistake). On the morning of the 4th reschedule, they told us they had an arrival window of 8am-1pm. They called us around 12:30 (and we made sure to answer the phone this time) and they said they were on the way and they were 25 mins away. They had not shown up by 1:30 so I called the number of the technician and they didn't answer. I called the number for the main office and the receptionist essentially was like "you should call the technician". When I told her that I had called him and he hadn't answered, she put me on hold and called him herself. She came back on the phone after having me on hold and told me that one of the two technicians ("two man job") had his truck break down and they would have to RESCHEDULE AGAIN. I told her that was completely unacceptable and asked why they couldn't both ride to us in the same truck. She said that wasn't possible but wouldn't elaborate. I told her that this was extremely unprofessional and asking us to reschedule for a 5th time was completely unacceptable. I told her to cancel the job and we'd find...

To Whom It May Concern, I am reaching out regarding our Frigidaire dryer, which is under warranty and being serviced through VA Electronics. Unfortunately, our experience so far has been extremely disappointing, and I am asking for this matter to be escalated and resolved promptly.

At the first appointment, the technician arrived within the 1–6 PM time frame, stayed approximately 15 minutes, and only used an air pressure gun to tighten screws. Both my husband and I were present when he stated a part would be ordered and that we would be contacted within a few weeks to complete the repair. That follow-up never happened, and the same issue continues.

I scheduled a second appointment for today, confirmed it by phone this morning, and was again given the 1–6 PM time frame. This time, however, there was no call and no show, which is unacceptable.

Additionally, when I tried to clarify the situation with your office, I was told I may have “misunderstood” the technician, which is both dismissive and inaccurate. My husband and I know what was said, and if necessary, we can provide video confirmation from our home security cameras.

We should not have to repeatedly call, wait, and chase down service for a warranty-covered issue.

I am requesting the following: Immediate scheduling of a qualified technician who can properly diagnose and repair the dryer.

Clear written confirmation of any parts ordered and the expected timeline for repair. Improved communication moving forward, including accurate appointment windows and call-ahead confirmations.

If this issue is not resolved in a timely and professional manner, I will have no choice but to escalate this matter to the Better Business Bureau (BBB) and the Department of Professional and Occupational Regulation (DPOR).

I truly hope we can resolve this quickly and professionally. Please confirm how you will proceed and provide me with a specific next step. Thank...

I’m glad you’re checking the reviews. I wish we did before hiring this company. First, I need to disclose that this occurred over 2 years ago, but I’ve neglected to put in a review. I usually only do a review if I’ve had a good experience. But, clearly, this incident still bothers me.

Our refrigerator broke down in late 2022. We contacted Virginia Electronics to have it repaired. Tim came out and told us that it would need extensive/costly repairs. However, this refrigerator was recalled and part of a class action lawsuit and suggested that we look into it to see if we can get it repaired/replaced at no cost. Long story short, we were too late to benefit from the class action, so we contacted Virginia Electronics to do the repair in February 2023.

After they were done, I noticed a spot on the floor that looked like a burn in the linoleum. I mentioned this to Tim. He flat out denied it, stating it was rust and tried cleaning it off the floor. After scrubbing holes into the floor (because the floor was indeed burned), Tim doubled down insisting it was rust. At that point I was done talking to him and contacted the company directly.

I spoke to a very nice, empathetic young lady on the phone that suggested I send an email about what happened with photos. I did, but was there was never a response. I followed up by phone a number of times, but was never contacted by an owner/manager to make this right.

To add insult to injury, after paying more than $800 in total for the repair, the refrigerator still did not work. We ended up just replacing it. I know this was 2 years ago and it’s possible they’ve made changes, but they have yet to make things...