Nikki's Bridal & Sunshine Formal — Local services in Glenn Dale

The customer service here is very lacking. I paid a deposit for a dress for a wedding I was attending. The appointment was made by the brides sister who contacted me for the initial fitting. I decided not to attend the wedding but waited to be contacted by the dressmaker I paid my deposit to and it never happened. The sister of the bride told Nikki or Donna or whatever her name is that I was “messy” therefore the dressmaker felt no need to reach out to me about a dress I paid her a deposit for. She then tells me well, I can make the dress and try to sell it. Ma’am, did you make the dress or not? And what about my fabric that I also provided to you? You’re keeping that as well? Completely unprofessional. I asked her what the recourse was? She stayed that the dress had not been made yet but I wouldn’t get a refund because the dress had been made. She gives me scammer vibes, be very cautious spending your money here. Who takes a deposit and then NEVER reaches out to the person about a dress for a specific event and date? Shameful business practices! Be...

I gave her my wedding gown on Jun 21 for alterations she asked me for $350 I send it to her by Zelle the same day $200 she said I will try on the gown 3 times before she finishes the alteration but every day I keep called her for the first trying on she always changes the date. My wedding is on September 11. I was there yesterday on August 22 for the first trying on because she gave me the appointment but she's never started my gown so I took my gown and asked for my money she said she will send it by zelle too before at the end of the day. Now it is 4 am I could not sleep. Also, I order another gown but I canceled that one before my cancellation, I paid for that too $200 by zelle she said yesterday at August 22nd she will send me back all my money the total is $400 I need my money to pay in another place for the alteration. Nikki Bridal I need my money back it is so hard to work that money 😭😭😭😭😭😭😭😭 and my wedding...

Beware! This business owner is dishonest. She knowingly sold my daughter a dress that is damaged (missing a gem on the tie). My daughter who is 18, didn’t see the missing gem. When I pointed it out to my daughter she said that Nikki told her the tie gets tucked in. That’s a lie, the tie would look silly tucked in. She only told her that because she knew the gem was missing. I just called and asked her did she know the gem was missing and she said yes. So I told her my daughter should have been given a discount for a damaged dress. She told me I can return it.

It it weren’t for the fact that my daughter is in a time crunch and really needs this dress it would be returned today! But as many people other reviews mentioned, she has bad business practices. Avoid patronizing this business if you...