Publix Pharmacy at Shoppes at Village of Golf — Local services in Golf

Hello, I am a Life Coach for eight beautiful mental health patients. These guys, after years of being in a facility under an excellent doctor, are stable and functional. They take strong medications that fall under the category of narcotics. They have been under my charge since April, thank God living as independently as possible. I have a responsibility that this continues in this way. When CVS received a prescription in advance, the most I expected was that the day to pick up this drug would be ready and not wait to say that they were going to place an special order because they did not have them on stock. For wanting to resolve and that the patient was not days without taking them, I made the big mistake of transferring them to this Publix !!. I made the assignment to call ahead to verify that they had them and they very kindly said , yes. When the Dr.'s offices shipped the prescription, Publix gave me the worst of the worst deals to prepare the medications. They gave me a thousand different excuses for not giving it to me! First they accused me of having enough medicine to cover two weeks. After we clarified that, her words were "anyway let say we are going to trust you" we do not have those drugs in tablets😂😂😂😂. An order was forwarded in capsules from de Dr. office and they didn't want to give them to me either. They came back with the story again that it was too early to dispatch them . I know they don't know who I am, I know that being narcotics there is reason to distrust but the treatment of each of the different tecticians was extremely horrible. The Dr. office called personally and they told him I can stop by the next day to pick up the med. When I call to confirm, they again tell me that that was not what was discussed. The Dr. calls again and now they say that the prescription in capsule anyway needs pre-authorization !!. We ended up canceling and taking it to one of the pharmacies that I use for one of the patients. A family pharmacy where they know how to treat professional people who are only looking for the good of these boys to follow a healthy life and grow as people. I have realized that part of the rude and impersonal treatment of many pharmaceutical companies is the much work and apparently just few personnel. But this is not the fault of those of us who need drugs to feel good. If they prescribe it is for now, not for when we are worse. I do not recommend this pharmacy because of the rude staff they have. I do not usually give reviews because human and we are not perfect. The impotence of this situation for which they treated me as if they were medicines for me and that I wanted them ahead of time and in a few words they made me a liar, make me express it in this review . I leave you with a tip that I told the other day to one of my patients:

"The communication is the understanding for a solution . Not complaining and blaming what other don't have the power for...

If you like your medication in a melted plastic bottle with the pills stuck to the place where it melted, then this is the pharmacy for you! When I spoke to the Pharmacy Manager, Cameron, to explain what I was given and to ask to return it and transfer my prescription to another Publix pharmacy, he refused. He told me it was just a “dent” and proceeded to demonstrate denting another plastic bottle to try to show me that bottles can get dented. He also told me there is no heating element there. I told him the pills were stuck in the “dent” and I am worried the pills have been compromised. I told him it’s not just a “dent” because I tried to push the plastic back out where it melted inward and it wouldn’t pop back out, plus the pills were stuck in the plastic, I had to pull them out where it had melted. He insisted the pills haven’t been compromised. I said, how do you know? He wasn’t interested in resolving the issue, he was arrogant and condescending. I told him I will never return to this location for my medication needs again because I no longer have trust in them, and he shrugged his shoulders like he didn’t care. Now I’m stuck with medication that I paid $60 for and I don’t know if it’s been compromised by the melted plastic bottle. Thanks Publix of Village Golf pharmacy! Quality service and care! Publix… where shopping is a…....

The parking lot here is by far the most aggressive, hilarious, Nascar-like atmosphere I've ever seen and like most of you, I've seen a ton of bad driving in south Florida... This parking lot takes it to a whole new level.

I ended up playing a game to see "how long can we go without someone honking their horn", over the course of 10 minutes waiting for someone, the highest I got to was about 32 seconds.

Nobody knows how to drive around here and they're all just as frustrated as the next. It's honestly...