Changing Thymes — Local services in Grandville

A while back, my son and I took the bus to Grandville so we could go to Changing Thymes. We stopped at the location on Wilson and made some purchases. Because we were taking the bus combined with walking, we had a large backpack. We loaded it with purchases from the first location and walked over to the location on Chicago Dr. Because the backpack was heavy and my back was dripping sweat from the backpack and the heat (it was 94 degrees today), I felt desperate to set it down and asked the clerk if she could stow my backpack in the customer cubbies. She said it's not allowed because they don't want to be responsible for customer items. While I understand this, I said I would take my wallet out and was happy to take the risk, and explained why I really wanted to stow it. It's not like I could simply go out to the parking lot and throw it into my car. I considered exiting the store right then and there; I found the lack of understanding and flexibility disturbing, to say the least. This is a huge store, and to tell someone who comes by some other method than a car that they can't stow a heavy backpack (made heavy by purchases from the other location, no less), shows a real lack of concern for the customer. The only reason I'm giving two stars instead of one is because I was very happy with one of the locations. Most stores don't even let you carry a large backpack in, so it's not like this is some sort of standard procedure. There were at least three people behind the counter and not a single one seemed to think there was a problem. We will not return. Check my other reviews. It takes a lot for me to leave a...

I rented a space at the wilson location and thought it would be really fun! However, they decided to change their contract in the middle of my 4 month lease (without notifying me). So when I went to move out, they said that under the new contract I needed to stay another month and pay them another $120 in rent! Even after they were aware that I had not signed nor received the new lease, they continued to enforce it. I was told I need to wait over a month to get my deposit back, but my lease agreement specifically stated I would get it back when I moved out. They had someone moved into my space before my lease was even officially up! Anyone considering shopping or working with this company should seriously reconsider. I'll not be giving them another penny of my hard-earned money. After years of being loyal customers, I will not forget the way I have been lied to and taken...

Lots of lovely things. Sadly the checkout situation is terrible. Always slow. The people before us needed contracts and all kinds of information taking. Cashier never tried to call someone to come up to assist the people waiting to cash out. We waited a reasonable amount of time but clearly wasn’t going to do anything till she was done with the couple filling out paperwork. I handed the clothes pin back and POLITELY said thank you, we need to go. She barely acknowledged us. I called after returning home to ask if they would hold it till I could return explaining that we had to leave as we couldn’t wait longer. We were given “if you return quick we can, otherwise we don’t hold items.” We drove 40 minutes to get there. I didn’t think to was going to take longer than 5 minutes to check out. So, be prepared to give yourself extra time to give...