Engels Jewelry Company — Local services in Grandville

Every experience I had with Engels Jewelry was very pleasant. I came in first to look around and learn more about engagement rings with my family, and Carrie Anne personally helped us and answered all of our questions very kindly and accurately. Even though I wasn’t planning to buy anything that day, that didn’t deter her from giving us an amazing experience. She was very helpful and courteous the whole time. I came back the following day to refine my search for a ring, and she recognized me by name. Once again, her service was very kind and welcoming. She helped me pick out and purchase a ring. After I purchased the ring, her service has still been exemplary. She contacted me personally through a phone call that I requested when the ring was ready, and she has been very considerate, explaining what terms meant and what additional services they offer multiple times.

I look forward to working with Engels further for any jewelry I want, both for their customer service and price. I’d highly recommend Engels to anyone looking for a...

I have been coming to this company for jewelry repairs for several years. Recently, I decided to try a jewelry place on my side of town that had good reviews, just so I could save driving time and gas. After being quoted several thousand in repairs, I drove out to Engel’s to get their opinion. They quoted me -literally- five times less for repairs for the same jewelry as the first company did. Engel’s also agreed to check into repairing a gold herringbone necklace that had sentimental value to me, that the first company would not touch. Engel’s worked with their goldsmith and found a way to repair the necklace so I could wear it again. I am impressed with and appreciate their honesty and their integrity. They are not pretentious, and I have been treated with respect every time I visited, whether I was dressed up for a girls brunch, or if I was in tired mom mode with a toddler in tow. Thanks, Engel’s, for...

Hard to believe these 5 star ratings after what I encountered. I went to Engels jewelers shortly after the death of my mom. They took a look at the jewelry I had brought in of hers. They were buying both gold and silver and made me an offer on 3 pieces. After I received my money and signed, they told me thank you and have a nice day. It was only later that I realized they never took the diamond out of the gold ring of which they only paid for the gold! Shame on them!! They absolutely new it and said nothing!! When I realized what had happened and contacted them I was told “sorry it’s too late, you signed!!” Just terrible, I was in tears!! Avoid them at all costs because they will take advantage of anyone given the chance!! These people went to church with my parents and the reason I went there! Didn’t matter. Money is the root of all evil and these people clearly showed me and my...