Ulta Beauty — Local services in Great Falls

Pretty disappointed in my recent shopping experience. I went in knowing exactly what I needed which was a Clinique face powder that I had previously purchased. My husband and I just arrived from going to dinner and I had to use the restroom immediately after entering the store. I asked the associate with a wig if they had a public restroom and she let me know where it was. After coming back out of the bathroom I went over to the Clinique station and couldn't remember my exact shade. I went up to the same associate and asked if she were able to look it up with my card info and she did. I went back over to the Clinique station and she almost escorted me over there which I thought was weird but didn't think anything. she complimented how cute my son was who was in his car seat and I said thanks and it got awkward cause she just continued to stand there. I picked up his seat and walked into the next aisle looking at eyeshadows and she proceeded to tell the other associate to keep an eye on me quietly and then said loudly " yeah, I didn't want to say it out loud" I was instantly so embarrassed. My most recent shopping experience I spent hundreds of dollars which she saw when pulling up my shade and thought I needed to be watched?! I have spent so much money at that store and have never felt like such scum until then. The associate she told to keep an eye on me proceeded to escort me through the entire store "helping me" find my eyebrow powder shade and stayed very close at all times until I was ready to check out. Luckily, I will be moving out of state and will not have to return to that store, but they have instantly lost my business at...

Oh my Lord, would leave no stars if possible. I recently vacationed in Great Falls & had left my makeup bag at home; normally I would panic but i mapped that there was a 'trusted' Ulta near by. When arriving in the store I was not welcomed in, instead i was watched like a hawk as if i was stealing every product i walked by, by this bald lady.. I wanna say her name was Kira or Kristy. Something w/ a K. She continued to follow me down the NYX aisle making me feel super uncomfortable (Trust me, I have plenty of $$ to splurge for what I came in for). After selecting an NYX eyebrow pencil , I approached the same lady to ask her to color match me w/ CC cream foundation. Bad idea. I quickly realized she had little to no make up knowledge. Let's just say she had my neck and face two COMPLETELY different colors. She also was very snobby & rude throughout my whole interactions/ checkout with her as if she was too good to talk to me, some customer service huh? During checkout she didn't ask if I wanted to use my points(which I have plenty because I'm always shopping here) & when I asked if I could she said it was "too late" yet I hadn't even swiped my card. I was very shocked my experience here & have never received this kind of treatment from any...

This place has really gone downhill since its opening last year. I went in about a week ago and nobody greeted me at the door. There were 3 girls standing behind the checkout counter laughing and talking. I'm all for having fun at work, but dont ignore your customers. I walked the aisles for about 30 mins before anybody asked if I needed help. And when I looked for someone to ask, i couldn't find anybody besides the girl who was cashiering, the mac girl busy with a makeup client, and the girls in the salon. There were no floor walkers! When I went to ulta when they were newly opened, they used to give out samples at checkout for larger purchases and I loved this because 9 times out of 10 I ended up going back and buying a full size of one of the samples. It's a great way to discover new products. However, this time, my total came to $250 and I asked if they had any good samples and the girl said they dont do that anymore. Its very disappointing. I will no longer go to ulta unless I absolutely have to... it sucks because they are the only store in town who carries...