Staples — Local services in Great Falls

My kids laptops have been there for 4 days and that's fine...however Carrie May at the tech desk told me multiple times that they would be ready but haven't been. I called again today and the manager who couldn't even FIND them at 1st, said that they're still not ready, and no one will be there from the tech desk until Tuesday. It's Sunday. I asked him does it normally take 4-6 days to download Microsoft office onto a computer and he said "nope" he was super dismissive. There is a major lack of communication and I feel like I've been blatantly lied to by multiple employees. When I first went in to set them up the gentleman clearly didn't want to help me. He told me it was super simple and I should just do it at home...I declined and said that I would appreciate him helping me through the process. It's a good thing I did, because it took him 45 minutes and several tries just to get the process started. He seemed just as confused as me as we were trying to get them going. If Carrie May from the tech desk knew that she was going to be gone for 3 days she could have at least called me to tell me that they weren't going to be ready. Instead she knew I was expecting a call but just left me and her co-workers in the dark not even leaving a note for whoever is going to be there. It's not the amount of time that they have had the laptops that is disappointing, I know they are busy and short staffed and what not. But it's the lack of communication and the lies are what I find inexcusable...

Went in looking at computers. Naturally, we had a ton of questions about hard drives, storage, RAM, sound and video, accessories included, and so on. After a couple of minutes, the "lady," for lack of a better word, kinda rolls her eyes at us and gets all condescending, saying "Well, ya know, getting a whole computer set up can run between $1000 and $1500 these days." Ok, #1, we weren't even talking money, which wasn't an issue anyway. We were talking features and hardware; and #2, "these days?" Like what, are we too old to be looking at computers? My wife merely mentioned she missed the XP operating system over Windows 10, and you had NOTHING in the way of iOS to offer as an alternative! Well, thanks to your WONDERFUL customer service, we took our business (and our money) to Walmart, bought a desktop bundle with better RAM, a 1TB hard drive, AND the I5 processor (as opposed to the Celeron you were trying to push down our throats) for much less, and didn't get the condescending treatment from the overworked, underpaid kid they had working the electronics department! Looking at the other reviews on here, you're no strangers to dropping the ball where customer service is concerned, but you really blew it this time. Won't be back, and will tell EVERYONE I can not to bring ANY...

Dropped off something to be printed at 8:45 am. The lady working in the print center had no idea how to do what I was asking for. I explained to her how to do it and she said it would be about 2 hours. I called 4 hours later and the job was still not done. 7 and a half hours later, still no call from Staples on my order. When I got there it was done and the girl working the print center (Nicole) was amazing and truly knows what she is doing. I spoke with the manager Lei (?) and she was not responsive or helpful AT ALL! Jamie and Lei need training in customer service and clearly need more training in their job. Nicole was a standout! The only person I am impressed with in...