Mattress Firm Great Falls — Hotel in Great Falls

We went to Mattress Firm here in Great Falls, Montana to buy a new Tempur-Pedic mattress for our master bedroom. There are several mattress stores here in town but what sold us was the “120 NIGHT SLEEP TRIAL” and then when we got there the salesman Zachary told us that they have a 365 day happiness guarantee so we thought even better. HOWEVER, we were NEVER told that it is was in FACT an exchange ONLY policy and that they do NOT give any refunds. Our salesman Zachary was new to the job but he had another salesman Wes there training him and NEITHER one of them told us we couldn’t return it if we were not happy.

Here is what Mattress Firms website say’s they have a 120 night sleep trial, where Mattress Firm Montana says they

“120 NIGHT SLEEP TRIAL– It will take time for your body to adjust to your new mattress, so you should sleep on it for a minimum of 30 nights to allow for this adjustment period. If you are not comfortable within 120 nights of the original mattress delivery date, we will do our best to match you to the right mattress. Subject to the above restrictions, our 120 Night Sleep Trial is valid for one return and/or one exchange per purchase, which must be done within 120 days of the delivery date of your original mattress. You may exchange your mattress once, with a redelivery fee of $79.99 ($99.99 in select markets). If you still aren’t satisfied with your new mattress, you can return it with a return delivery fee of $79.99 ($99.99 in select markets) plus a restocking fee equal to 10% of your original mattress purchase price (not to exceed $250).

Here is what the Mattress Firm MT website say’s:

“Our 365 Day Happiness Guarantee means you’ve got one full year to decide whether you love your mattress, or you can exchange it. There are zero restocking fees, and we offer this once per mattress purchase. Your paid price acts as a one-time exchange credit on an equal or greater value mattress. A $79 delivery fee will apply.”

We were looking to purchase the Tempur-Pedic Cloud-Lux which is a very expensive mattress but they didn’t have it. We were told by the sales person that the Tempur-LuxeAdapt was the new version of Cloud-Luxe. This couldn’t be farther from truth, there is nothing LUX about this bed. We were in the store for a full hour trying every mattress they had and this was the only one we thought would work, and of coarse the salesmen wanted us to walk out with the most expensive model.

SO WE BOUGHT THE MOST EXPENSIVE MATTRESS IN THE STORE AND NOW WE ARE STUCK!! We can’t exchange it for something cheaper or we lose money and we can’t buy anything more expensive because there isn’t anything more expensive!!

So don’t believe the commercials people, make sure when you walk out of Mattress Firm with a purchase you know what ALL the conditions are.

So we threw 4400.00 out the window.

So for the people reading this learn from our expensive mistake and go directly to TEMPUR-PEDIC or choose a brick and mortar store like DENVER MATTRESS who actually stand behind what they sell and will actually refund your money if...

This place went out of business

UPDATE It turns out William didn't cancel our order like we asked him to. We called back today and got Zack on the phone and he took all of our information and took care of us. If you do go to matress firm I would recommend going through Zack. And for the love of everything that is good do not buy if their system is down.

If I could give zero stars I would. We were lied to multiple times, the sales man pushed us to purchase from them vs the manufacturer and claimed his product was better.

After weeks of "misunderstandings", phone calls that went to voice mail and us not getting our bed we decided to cancel our order and buy direct from the manufacturer. I can say that if you are buying a nectar bed DO NOT buy it from William at matress firm. Wait for a sale from nectar and buy direct from them. If you call nectars sales representatives you can get even more deals/ discounts. I can say with 100% certainty that the sheets from nectar are softer and higher quality than the bamboo sheets that he tries to sell at the store.

It has been a week since we canceled our order with matress firm and still have not been refunded. I hope that if you decide to go to matress firm you have a better experience, but I cannot reccomend...

If I could give them zero stars I would. We are returning customers. We bought 3 mattresses here about 5 years ago and had an amazing experience which is why we went back last week. Our mattress ripped at the seam and they said they would give us the full price of the mattress towards a new one since it was a warranty issue. We purchased a new mattress and we’re told it would be delivered in 4 days. Delivery day came and we were told they couldn’t get it because of the weather. Then they said they didn’t know when they could get it and gave a long drawn out story about mattress shows across the state. We said we wanted our money back and magically they could deliver it in 3 days. The night before the delivery they called and said they were having truck issue but assured us that we would have it or that it would at least be in Helena. The delivery day they called us at 3 pm to tell us the mattress now doesn’t exist and they can’t find it. They then said it would take two weeks to get it. We got our money back but have to wait 3-5 days because of the banks. Beware of this place they have really...