Greeley Computer Services — Local services in Greeley

I only give this place 1 star because they had the decency to not charge me for the original repair I went in for because they realize they had broken something else on my computer.

If you don't want to read the story below here is a summary: I went in for a loud fan and came out with a broken battery that THEY BROKE during supposed "normal dissasembly" that they didn't have the equipment to fix and now my laptop only works when it is plugged in and I have to fork over another 200+ dollars to get it fixed . DO NOT COME HERE. GO TO BEST BUY INSTEAD

I went to this place to get my computer fan looked at it because it started making a clicking noise. I was told I would get a diagnostic in 1-2 days.

When I didn't hear back from them in 2 days, I called the shop and they said the technician was having trouble and they didn't know what was wrong yet but they would give a call soon. They didn't give me call the next day, which was a Friday and they are closed on weekends so I called again for an update. They told me they most likely wouldn't have it ready until WEDNESDAY the following week, when they had told me it would be a 1-2 day diagnosis. They told me the technician would call me on Monday. I tell them that I am actually leaving town the coming Saturday, so if they can't fix the computer, they at least need to re-assemble it so I can take it back home with me to get it fixed there. They say okay

I call them on Monday and they tell me the fan would not have to be replaced and they can fix it. They tell me it will be done on Tuesday. At this point I don't really trust them given their general flakiness, so I explicitly ask them to confirm it will be done on Tuesday. They say yes.

Tuesday rolls around and I don't hear from them. At this point I am very very disappointed. I call on Wednesday and I speak with someone who couldn't even FIND my computer in the shop for a good 6 minutes. When he finally finds it, he has no new information to add and tells me the technician will call me when he gets in. Not inspiring confidence here.

The technician calls me and says the computer will be ready today at 3 PM.

I go to pick it up at 3:30 PM and that's when they tell me WHOOPS WE DIDN'T MENTION THIS THE LAST 4 TIMES YOU CALLED BUT "DURING NORMAL DISASSEMBLY THE CONNECTOR ON THE BATTERY FELL OFF THE MOTHERBOARD" and now the battery doesn't display when it is charging, the percentage of charge it has, or how much longer the battery has, but it "still works". And also, that's why it was taking so long to fix because we messed this part up and we were trying to fix it, but they didn't bother to tell me. SO UNPROFESSIONAL!!!!

At this point I am LIVID, but I can't do anything because I signed a waiver that says they are not responsible for any damage. They tell me there is a shop in Fort Collins where for $150 dollars I can get this problem fixed because they don't have the equipment to fix it.

Fast forward a week; ALL THE SUDDEN I AM USING MY LAPTOP AND IT DIES. My laptop now only works when it is plugged in. Every time I unplug it, it dies immediately. this is obviously because of whatever they messed up.

DO NOT COME HERE. GO TO BEST...

4 Stars! I have taken my computer to two different computer repair companies recently. For me, since I am working in Greeley for the next month I found it more convenient to take it locally. They were not the fastest I have ever used but they were quick. After a quick check that was free. The person working at the front said my hard drive was bad. They repaired my computer in about 4-5 days. I took it to them Monday when they opened and they said they completed it on Friday of the same week. I picked it up Wednesday of the following week. Transferring all my files over to my new hard drive appears to be flawless. My only complaint is that they had my computer for over a week and did not wipe the computer down. I compare it to taking your car to get work done at the dealer. When you receive it back it is usually washed and vacuumed. I computer is a very personal item like a car or house. If it wasn't I would just buy another for $400 at Walmart compared to the $325 I paid. The only advice I have is even if they need to add a few more dollars to the cost of correcting the problem, return the computer clean on the outside. They also did return my old hard drive or the review would have been very low. Thank you for a...

I didn’t have much of an issue with them until I went to pick up my computer and external hard drive. I got calls frequently keeping updated on the progress and all, ultimately they couldn’t fix the problem. The guy on the phone told me that it was no charge and that they could transfer the data they saved before wiping my computer to my external hard drive if I brought it in. Cool, so I did. I went to pick it up after everything was done and the guy in the store (a different guy, I’m assuming the owner) said it was $35 for everything. I was taken aback because I was told I didn’t have to pay anything. He said it was for the transfer and did I want it all for no charge, he still had to pay the guy who did it. I told him no, even handed him my card to pay, it was just no one had told me that the transfer cost anything. The phone rang and he stepped away for a second, came back and said he wasn’t going to charge me anything. Wrote it on the paper and pushed it at me while tossing my card at me. Their customer service could...