Petco — Local services in Green Oak Charter Township

I made an appointment at Petco on Lee Rd. in Brighton, MI. They were booking almost 2 months out. Half an hour before my appt. they called and canceled because of an emergency, they rescheduled for the next day, they were going to squeeze my dog in. When I brought my dog in the man who checked him in said he had a couple mats but they weren't bad. I explained that I wanted a goldendoodle teddy bear cut. The groomer Denise said she may take his hair on the body a little shorter. Well she scalped my dog, his skin was bare. He shook and was dragging his rear end, licking at his skin. Worse hair cut ever! She even cut all his eyelashes off one eye. When I called she tried saying he was very matted, which he wasn't because I brush and comb him around 5 days a week. I asked her to speak to the man checking him in as he felt my dog for matting so he could give me the price for grooming. I prepaid $104 plus a generous tip because my daughter was picking my dog up. I am very upset about this. I believe they fit him in by just shaving him so they didn't have to take the time to trim and blow dry him but even the shavpe was badly done. Maybe Denise the groomer was new. I will be taking him to the vet tomorrow because he has several small cuts and is so uncomfortable he can't sit still let alone sleep. AVOID THIS...

Left very disappointed after spending over 25 minutes waiting for 2 different employees to try and catch the fish I wanted to purchase. Finally gave up on the last fish, since neither of them was capable of doing so, and both were confused about basic husbandry for the animals they sold and how to catch a fish out of a small cube.

The discussion between them about the dead bag of fish that had been left rotting all day long certainly isn't a good way to make a customer feel like they're making the right decision purchasing fish at the store, and then telling the customer, "sorry we've been busy tonight and there are still people in the store 5 minutes after close" while checking them out is also pretty rude, especially when you're the customer and would have been out of the store with plenty of time if the 2 employees had been capable of doing their job.

Very disappointing for a pet store, especially one that somewhat regularly advertises their saltwater selection in the local aquarium groups...

I spent almost 100.00 dollars, when I ask the clerk about the 10 percent offered to online customers, if you spend 50.00 or more. I think it's unfair to offer deals to customers, that choose to put you out of business. When customers come into the store they usually buy more than they came in to buy and that's the people who don't get the deals. I am not an online customers and like to see what I am buying. The clerk was very nice. I am not complaining about her. I just think it is unfair to want customers to buy online and not come to your store. I think all deals should be offered to all customers, if people don't come into the store you will be soon closing your doors, just like everyone else in the shopping center. I hope this helps you think about your customers who come and take time to visit the store and buy more than they...