Xfinity Store by Comcast — Local services in Green Oak Charter Township

I have only been with Comcast for a month now and I really have to applaud them, just not for being an outstanding or even tolerable cable and internet provider. That would leave me running through the streets extolling their services to strangers for several hours at this point. No, I have to praise them for an even rarer accomplishment, managing to succeed and even grow as a company while doing absolutely nothing to warrant the patronage they receive.

Well, except that the staff are actually quite friendly, which makes arguing with them about that forty dollar fee they forgot to mention a trial for any person with a conscience. You'll only get an apology for the forgetfulness of the last representative if you're kind, and you'll leave feeling like that kid who picked on the younger sibling of the class bully in grade school if you're not.

I sometimes wondered about the 'other guys' mentioned in every commercial that wasn't appealing to my love of adorable animals, pining for the good old days, or blind faith in a famous face. Those 'other guys' who charged hidden fees every month and dared you to find someone else remained unknown to me. I began to believe they were a fabrication like dragons or morlocks. Then I signed up for Comcast. Now with just two bills I've learned to expect an extra forty dollars in surprise fees every month beyond what I was told I would pay. My paycheck is feeling a little tighter, but I'm now beginning to wonder if I might actually have a unicorn of my very own one day, so thanks for that Comcast.

I have one final story of Comcast's genius to illustrate both my frustration and admiration for their business model. You buy a microwave at (insert general retail giant not being praised or penalized in this review) and it doesn't work, won't even start, you can return it for a working model or a refund. At Comcast if they give you a broken cable box or router they'll send over a new one with a technician to be sure you actually followed the difficult steps of plugging the box in and calling the number to install the first time. Also, you'll get a bill for the visit, and an apology for not mentioning that you pay the technician forty-five dollars to drive three miles down the road to you and your broken equipment, and another for not mentioning that you could totally have just come and picked the working one up, oh, and remember to pay for the two weeks you didn't have service waiting for the technician to have an opening for you. We don't want you to get a late fee, that might really break the bank. Have a great day valued customer.

You too...

If I could give Comcast zero stars, I would. I recently moved, and had a 25mps for $30 a month plan at my previous address through Comcast. I figured it might be time to upgrade my speed. I went into the store in Brighton, MI and spoke with a representative about the various plans and bundles that were offered. The representative did the bare minimum to inform me of my options. Regardless, I settled on a 200mps plan with a flex streaming box for $75 a month, and a rented router/modem from them. There are currently no other ISPs in my service area. I went home and set this up using the xfinity app, and immediately noticed issues with speed. I live in a small townhome, walls are made of drywall. Downstairs, I get 20mps. Upstairs, I am getting 920 KBPS. I used my phone to troubleshoot on xfinity.com. They restated the router and noted errors. I called the customer service number, and spent 1 hour waiting to speak with someone. Once connected, I was told that we should have a technician come to our home, and that we could expect a call to set this appointment up within 48hours. Simple enough so far, right? I wait 48hours, no call. So, I call again and repeat the EXACT SAME PROCESS. Wait 48 hours, no call. I have done this FOUR TIMES. For the amount of time I have been on the phone with Comcast, I COULD HAVE WORKED A PART TIME JOB. Fed up, I decided to go into the physical store, hoping for better assistance in person. The representative suggested that we try another router/modem and then call the same customer service number AGAIN, as they cannot send out tech support from the store. I was instructed to use a texting support service on the Xfinity XFi app, which I left the store and immediately used in my car. While texting with the support staff, I asked that a service be scheduled for a technician to look at my wires/connection. To which they replied "We'll see about that." UNREAL. Enraged, I decided to call the corporate customer service. After the representative tried to sell me a $100 "pod" that would boost my speed, they finally set up an appointment for someone to come to my home the next morning. This issue is ongoing.

In summary, it is completely unacceptable for this company to continue to provide abhorrent service and hold monopolies on home addresses; where customers are forced to endure this terrible service. I am not expecting anything AMAZING and OVER THE MOON from Comcast, I just want the bare minimum of getting what you pay for, and they cannot even do...

Comcast is by far the worst company I have ever had to deal with. I had basic high speed internet only at my house in Lansing. For the first 6 months it was reasonably priced, then the price spiked in January (even though I was told it wouldn't as reimbursement for some problems we had during installation). Only a month after this price increase, the internet basically stopped working. The only times me and my roommates could load webpages was in the very early morning and late at night. I called Comcast and they tried to fix it remotely, which of course didn't work but they kept insisting I do things such as reset the modem (as if I hadn't tried this). Finally they scheduled a technician to come out. The first technician never showed up. After I called again, the second technician "fixed" the modem connection....yet 2 days later the internet had not improved. After about half a dozen more calls, and another frustrating visit from a technician we were informed we would have to PAY FOR A SERVICE TO FIX THE INTERNET. I'm sorry, what? Pay extra to fix a service I am paying to receive that doesn't work due to no fault of ours? I was appalled. However, me and my roommates had classwork to do and so payed the fee and had it fixed. Unsurprisingly the internet was still slow and unresponsive for the next week. I continued to receive Comcast bills. I informed them I would not be paying bills and the internet would need to be fixed within a week or I was canceling my service. It was not fixed. I cancelled Comcast and switched to AT&T. I returned the Comcast modem to the service center in Frandor and they acted as if everything was taken care of.

Now OVER SIX MONTHS LATER I am still receiving a bill from debtors regarding the bill I didn't pay in March for internet that didn't even work. I have called Comcast, emailed, online chatted, I even sent a letter directly to the "credit protection" agency they have after me, explaining I do not owe $52 for services that were not even useable. None of this has worked as I just received another bill this week.

I am completely outraged. I advise everyone I know to avoid Comcast at all costs. Even if AT&T or other companies have slower or more expensive internet, I would still go for them over Comcast. It sickens me how much money they make while treating...