Roberts Furniture and Mattress Gallery — Local services in Greeneville

I have never had a better buying experience than the one I had with Roberts furniture. The people on the floor are noncommissioned employees that have been working there for years. First; Steven spent as much time as we needed to make sure we made the choice that was right for us. He explained the difference in construction, warranty and options of the various makes, models and designs. Once we decided on the England brand he spent more time helping us choose the fabric from about 100 choices. They didn’t have the recliner on the floor we chose in the manual style but we tried the electric version and loved it. When the manual version arrived we found it very comfortable but difficult for us to get from fully reclined to upright and it wanted to drift back when between upright and reclined. I called Roberts to see if there was any adjustment to tighten it up and left a message and Tom, the owner called me back promptly and said he would look into it. Tom checked with England and there was no adjustment. At that point Tom offered to put the electric kit on our chair at no cost to us so it would function like the one we tried in the store. He didn’t have to do that but he did to make sure we were satisfied. We drove almost 2 hours to buy from Roberts based on the recommendation of friends and I’m glad we did. I HIGHLY RECOMMEND ROBERTS and will use them for all our future...

We couldn’t think Roberts furniture and Steve enough for all they have done! I originally went in on a Sunday and bought a couch, after getting home and looking at our floors I started having second thoughts as I did not think it would match the look I was going for. So I had my husband call the next morning to see about ordering one and if I could do that instead. They said yes, I went back to the store and they had an entire section full of samples. They were so kind and let me bring 5 of them home so I could spend a week seeing what it would look like with my other furniture, curtains, and floors! They also did not ask me to pay more for ordering and let me have it for the same price as in store. Plus it came in exactly when they said it would! He said 3 weeks from the day he ordered it and it was exactly 3 weeks maybe even a little early and just in time for Christmas! My husband and his family have always bought from Roberts and we are so glad we did. We will never be going...

I just purchased some furniture from Robert's. They were extremely helpful in the process, but at the same time did not rush me into any decisions or try to take a large chunk of my money. It is so refreshing to have people that genuinely care about your happiness and treat you with professionalism. I ended up purchasing a new bed with mattress and box springs. This mattress was a stearns and foster pillow top. I can tell you, without hesitation, it's the most comfortable nights sleep I've had in a really long time. I bought several other pieces of furniture and some lamps. I wasn't disappointed with any of my choices. This is quality furniture at great prices. As far as I'm concerned, Robert's furniture cannot compare to any other place. The owner was very personable and all the employees had smiling faces and were very friendly and helpful. You can keep shopping at "high end" furniture stores if you want, but I will continue to shop at Robert's...