Highsmith Guns — Local services in Greenfield

I love this shop, as a shop. The employees are very friendly and helpful and they have a solid selection of firearms. I want nothing but success for them. However, I could not in good conscience recommend them as a shooting range. Chief among the reasons why, is that their range has very little to no ventilation. When they are busy, you're essentially hot boxing yourself in gun smoke. Within 20 minutes, all I could taste was gun powder. Within 35 minutes I was gagging on it. By the end of my hour, I had a major headache and I felt sick for the rest of the night leading into the next morning, finding that I continued to taste gun powder up to 18 hours after my visit, as the massive saturation had coated my mucous membranes. The contents of my nose were jet black and every time you pull saliva from your throat you taste gunpowder. That is severely concerning considering carcinogens and carbon monoxide. I can not go back to this range, nor would I recommend it to anyone for this reason. Shooting in a fog of carcinogenic, poisonous smoke is simply unacceptable. I firmly believe I had mild carbon monoxide poisoning. Other reasons include very shakey target carriers, making it impossible to actually train accuracy as they pretty much never stop swinging, very small targets that they give you with your range time, and the inability to fire shotguns or rifles there. It's a great gunshop, but honestly a terrible range. It really sucks to have to say it, but someone has to. If they could improve the ventilation it would be better because their range time is very cheap. But for what it's worth, I've spent about 1,500 to 1,800 dollars there at the shop. Keep doing what you're doing guys, but you have GOT to do something about the air quality. You could be giving people cancer by allowing it to get that bad, I'm legitimately concerned for my own health after just one hour...

My 14 year old daughter and I are both members and come and shoot at least once a week. The range is always well lit, clean, climate controlled, and most importantly, SAFE. I literally trust them with my life and my daughter's life. The one time my daughter saw a safety issue, she notified the staff and they immediately had a chat with the customer to reinforce the safety rules.

The store is well stocked with supplies, ammo, and a variety of firearms and archery equipment. They can also order you whatever you want. They have a variety of firearms for rent so you can try before you buy. My daughter was very picky and tried over 20 handguns and then they ordered her the one she wanted in tiffany blue. They were just as excited as she was when she got to shoot it the first time because they do care about their customers. They also offer gunsmith services. They have replaced the sights on a couple of my firearms for a reasonable price and it was good quality work.

As for some of the negative reviews, I have seen a couple of times where they are not all smiles. Then again, they deal with all types. I have found them to be very helpful and they often make suggestions to help improve shooting as well as offering classes. Like any business, I find some of their prices to be better, some about the same, and sometimes they are more expensive. I could say the same about buying groceries or automobiles. Do your homework.

In summary, it is a nice range, good store, and a good bunch of guys doing their best to provide quality service for a fair price. They want to encourage the shooting sports and try and be as good as they can with children and the ladies, too. They have all acted like gentlemen and you could safely bring your wife, daughter, and the church ladies into their...

It's not what it used to be in terms of service and quality. I made a purchase and the item was faulty (not sure how much I can write here in terms of vocabulary being censored, so stay with me...). There was a firing pin issue causing lots of misfires and jams. The Highsmith crew promised to make it right and I took it in for service. I received a call telling me that there was nothing wrong with it, the smith fired "at least a hundred" rounds through it, and couldn't replicate the error. I suspect I received the "little lady" treatment, so I just picked it up and left. Within 20 rounds, it was showing the problem again, so I know darn well "at least a hundred" rounds were not fired, or else the smiths would have experienced the same issue I had. We went straight to the manufacturer this time. It turns out that it was a problem that required replacement of the entire item - not even a repair job, just complete replacement. I was pleased to see the issue being taken seriously by the manufacturer and I'll skip the dealer/store next time and just go straight back to the source. I don't appreciate the gaslighting and I'm sad about this because this store used to be THE ONE place I'd recommend to women who were new to the industry and were looking for a kind, considerate team to help them explore their options and a range to call home. However, times change, priorities change, quality of staff change. Therefore, my rating...