Lazy River Furniture & Mattress Outlet — Local services in Greenfield

Best Place to buy a Mattress! Repeat Customer to Mattress Outlet and Extremely Happy with my recent purchase and my first purchase was 20 yrs ago. Yes, my first Mattress and Box Spring lasted 20 years and it was time for an upgrade to a New Bed Set. This is a Great locally owned Furniture & Bedding Store in Greenfield, MA The Prices are Very Reasonable and the Quality is Great, 20 yrs on same Mattress & Box Spring. Harry and Roxanne are Exceptional People, very friendly, knowledgeable, helpful with each customer to pick out what is best for them and Honest Sales Staff who will not pressure you in to buying. I felt Respected and valued the first time in the door, and so will you.

Thank You Harry and Roxanne for my New Bed set it was a Pleasure to work with you both, I’am Super Happy with my New Simmons Beauty Rest Mattress & Box Spring, and the new Bed Frame Fits my Bedroom Perfect. Go see Harry or Roxanne you will be...

I purchased a small sofa for $475 at Mattress Outlet in Greenfield. They delivered at the end of the day. That evening the sofa smelled bad but I thought it just needed to ‘air-out’. Well, after a week the sofa still smells! It smells like ‘formaldehyde’ and ‘particle board glue’. It’s a cheap piece of junk furniture, defective furniture. The smell is so bad I’ve covered the sofa with plastic, to keep the odor and smell down. I’ve been back to Mattress Outlet 4 times and the owner would not help me. The own told me to put bowls of baking soda on the sofa to absorb the smell! The owner told me I would have to deal with the furniture manufacture myself; Mattress Outlet would not take back the defective product. DO NOT purchase anything from this store; the products are junk and the customer services...

If I could give zero stars I would. The owner and his employee (his girlfriend) were extremely condescending and rude to my husband and I. We bought a couch and were told if it doesn't fit through the door we could return it for a refund minus a 10% restocking fee (which is also printed on the receipt.) On the day we picked it up we found it wouldn't be able to get through our door unfortunately so we called and said we'd be returning it. We were met with yelling and being told we were not allowed to and they wouldn't take it back no matter what. We will have since gotten the couch into our apartment via the window, however, I would never recommend anyone use them. They are very rude, unreliable and unreasonable even with the policy printed on...