Terry's Appliances — Local services in Greenfield

I wish I could pick NO stars 1 is 1 too many. Not very happy with the outcome of our service call for a refrigerator that we wanted Terry to assess. Terrys comunication was great. Called us back for an appointment. Asked us for model number, I gave it to him. Then he asked what he was to look into on refrigerator. I told him what to look into. So he shows up.. walks in... says "oh, I've never worked on that model" I gave him the model number days prior to our appointment. I asked him to look into the ice maker laser eyes that stops the maker when full. He did not look into this. Showed us were the ice maker components were located and then said " thats is going to be expensive" he then told us that we were going to have to call Whirlpool. We were not charged anything and rightfully so. I know that he is highly recommended but I could not recommend him to anyone. He did nothing. He...

we kept smelling something through the night and we got up next morning and freezer stuff was thawing out. we thought not a good time we started looking at refrigerators but out of stock or could not get til January and we have used Terry's appliance several times before (love them) I called knowing probably be after Christmas but we were out of options. he showed up and fixed our vintage refrigerator. that meant so much to us since we were feeling defeated anyways due to my husband fighting a uncurable cancer. our community would be so lost without them. they are AWESOME!!!!! Thank you...

Really enjoyed my experience using someone local to fix my dryer. Control panel went out and Terry was very knowledgeable before he even looked at the dryer. He also noticed our water heater leaking and definitely saved us from having to buy a new one in the next couple years! Very professional and prompt. Definitely great pricing! If we have anything else break we will be using him. We have a Samsung dryer and purchased in 2019 and the control...