Libby’s Ice Cream — Restaurant in Greenfield

I know that this is a local must-go but being from out of town, I was sorely disappointed. I ordered a chocolate malt. When it was finished and handed to me, it had the consistency of heavy whipping cream and its color was a little too dark. We asked to have it made again and it was the exact same result. I rarely complain so I just took it thinking it would taste fine. I was totally wrong. It was gross. I immediately threw it away. It didn't occur to me until later but part of the problem was that it was made with chocolate ice cream - chocolate malts are made with vanilla ice cream with malted milk balls added to it and then mixed together. I have no idea why it was a very liquid consistency. Maybe it was mixed for way too long.

8.14.23 edit after store response below I appreciate the rapid response and I do realize that these things happen from time to time. With the waiting line zig zagging through the store and out the front door, I was absolutely impressed with the poise, determination, and attention to good customer service that all the girls working that day had! My friend, the local, swears up and down that my experience was an anomaly which I fully believe. If I'm ever that way in the future, I guarantee I'll stop in again and I'm certain my experience will be much different...

This is a perfect location for an ice cream shop. It is very well run. The line moves fast and your order comes out fast too. I honestly don’t know what bad ice cream tastes like so I’m not sure how anyone could complain. The doggies liked their pup cups too! (Update May 2023: they just reopened across the way in a new building. They only have one window now and they need to work out the bumps in their process to make it run more smoothly. Maybe customers can order inside and their orders can be passed out the window. Taking and receiving orders from the one window is definitely a...

Major improvement in 2023 compared to 2022. The ice cream shop has moved from the building on the north side of Depot Street Park to the building on the south side of the park, just a couple of hundred feet away.

But the big difference is the old location had a walk up window only. The new location has indoor service and seating as well as a walk up window, as well as a wooden deck outside the shop.

It's so much nicer to be able to view the choices in the display case as opposed to picking a flavor from the list of choices on the window at the old location. Win-win...