Dillard's — Local services in Greensboro

🌟🌟BUYER BEWARE🌟🌟 *IF YOU SHOP HERE, MAKE SURE TO EXAMINE THE CLOTHES COMPLETELY BEFORE PURCHASE. *

I bought a pair of pants at this store yesterday. Left the pants in the bag until today. I showered and started getting dressed and removed the stickers and tags from the pants, as I intended to wear the outfit today. After removing the sticker that displays the pants size, I noticed a stain on the pants leg that appeared like a scuff mark. No big deal, I still had the receipt from yesterday. So I drove from my home to the store with the receipt. I brought it to an associate, who then called a manager. She didn't mention that I bought the pants yesterday, nor that the stain was under the sticker. She only said, "He claims there was a stain, and he removed the tags." The manager doesn't even come to speak with me. She tells the associate "no we will not exchange them." I found it extremely rude and unprofessional, so I walked around the store until I found a manager, fully explained the situation, and she agreed to exchange the pants, which is all I wanted to begin with. The manager wasn't overly courteous, mind you. She thoroughly examined the receipt and the pants to make sure I wasn't trying to rip them off somehow, I would assume. It made me feel like they thought I was a liar, but that's besides the point.

I then called corporate to file a complaint, who then transferred me to the district managers office. The phone rang for at least 5 minutes with no answer.

My entire point is that they have extremely poor customer service. To not exchange a pair of pants that were stained when they were bought because "the tags were removed" is outrageous. If that is their policy, that's asinine. And then for the district manager to not answer calls, nor have a voice-mail set up is even crazier. I will never shop there again. You'd think they'd have better service for the people spending $400 on a pair of pants and a shirt, but I guess they're more concerned about taking your money than making sure you have a good experience. Overall,...

Friday November 15th I went into Dillard to return a Michael Kors coat that I purchased. The coat was a feather down and all of the feathers were coming out of the coat. First I took the coat to the register in the coat department and two young girls refused to help me. I told them I needed to return the coat and showed my receipt. One girl said there was nothing they can do if the item doesn't have the pop sticker and that my receipt didn't mean anything without the sticker. I asked her when has that been a requirement because I have a Dillard's credit card and haven't had an issue in the past and she told me to go to customer service and see if they will help me. I went to customer service they called the manager and he told me there was nothing he could do. I read the back of my receipt to him and he rudely told me that he cant return the coat because he doesn't have proof that I bought it from there and he doesn't know if its their product. I informed him the coat is still on the shelf I bought it two weeks ago. he said he cant return it to call Michael Kors. I declined because I didn't buy the coat from Michael Kors. he declined my return and also a store credit. offered to give him my Dillard's credit cards I used for the purchase but he said he cant pull up my purchase with my card. he was very dismissive. I asked for corporates number and he refused to provide me with any information. I left and the next day drove to another city to go to the Dillard's there and they returned the coat with no issue. I had to drive 30 mins out of town and that is unacceptable. I will be canceling my Dillard's card and putting up my review about Dillard's on ever social media site because this happens to offer and I should never have to fight with a manager about getting a refund on a defective product. I paid $200 for that coat there is no reason it should matter if I have a pop sticker or the receipt. I will be calling corporate and will never recommend any of my followers, friends, or family...

I recently purchased a few items for my husband online and upon them arriving, they did not fit. I decided to return them to this location on 6/28/2020. There was one shirt my husband was unsure of so I left that one out of the original return on the 28th to give him time to think about it. On 6/28/2020, I came into the store to make my return and I did not have my original invoice that came with the items, but I had my invoice via email. The gentleman that assisted me with my return had to call management for assistance with the return but he was able to refund me my money by doing 2 different transactions. Fast forward to 7/26/2020. My husband decided that he did not want the shirt that was left out of the original return so I went to the store to return it. I was told at the register that the item was showing that it had already been returned. Which was strange because the item had been at my house the entire time. The sales associate then referred me upstairs to customer service where they could further help me. Tonya took down my Dillard's card number, made some calls and tried to help me sort things out. Turns out their associate made a mistake and returned the wrong item 6/28/2020. Instead of the Tonya saying that the sales associate made a mistake. She stated that she didn't know how I got the shirt if he returned. Implying that I may have stolen it and took the shirt. I did not mind returning the shirt if indeed it was showing that it had already been returned, but to say something like that and take the shirt without admitting fault on their end was very insulting. Basically, I walked in with a shirt and invoice ( on my phone) to make a return, only to find out that their associate made a mistake and was accused of stealing a shirt. After discussing this with my husband, we paid off my Dillard's card and cut it up. I WILL NOT be shopping there any longer. I have urged my family members and social media friends to...