JCPenney — Local services in Greensboro

So, My 18 year old son decided to come home for the summer from UNCC to work. He shared he wanted a white gold necklace. I suggested JC Penny's, because I order from them a lot. he's been working hard this summer, working 2 jobs (ft hours). He ordered the necklace and when it came in on Thursday it was too short, he asked should he send back. I suggested he return it to the mall, that way he could see if he saw one there to purchase. He called me upset about the service he received when he got there. Stating the sales rep Manal Zay basically accused him of lying stating " she did not believe this was the necklace was 10k gold) insinuating he was bringing back another necklace. My youngest son was with him and shared he did not understand why she was being nasty to him. She continued looking through a microglass shaking her head. ( ..meanwhile, he was on the phone with me asking "should he just get it and mail it off" sharing he did not like how he was being treated. We instill in our sons to show respect at all times. We try to make them understand that the world isn't always fair. Sadly he experienced this first hand. She finally called the manager who he stated instant saw the "10K stamp and apologize for having to wait and refunded his money. Needless to say, he didn't purchase a necklace from there. As professionals, you would think we know better. As adults, you would think so, unfortunately not. I called corporate yesterday while at work to file a complaint. Unfortunately, my sons experienced an unprofessional sales person presumably prejudices first hand, not knowing any of their background. Unfortunately, this happened to the wrong teenagers with parents with voices, I will not use my money in this store and make sure everyone we know is aware of this. PS. She knew she did wrong when she would not easily give my son her name. ManalZay??? I'm not sure if this is even correct, but it is the name...

Pros: The store had a wide selection of clothing, kids, baby, and home goods as well as great sales throughout the store. I came to shop for some new clothes for an upcoming interview. The business casual section for woman had so many choices, I found the perfect outfit with accessories as well.

Cons: Once I made my selections there wasnt a fitting room in sight, or an associate to point me in the right direction. I approached the jewelry counter where th lady was helpful, letting me know my options were on one corner on the far end of the store...in the toy section???( why would the fitting room be in the toy department?) or the boys department.... Thats obviously not the associates fault, I just found that to be odd and a little inconvenient for woman who need to try things on. I've been the many other locations where the fitting room is right in the middle of woman's clothing. Then came time to check out. I approached the same associate, who could not check me out bc I had clothes. The closest register was on the opposite end of the store. I go, I stand in line where it says form line....but the cashiers do not bother to call me when I'm next, they just keep taking people that walk up behind the others at the counter. So I proceed to just move and stand behind them....when another associate asks me if incll could form the line where the sign says to do so ( where I was to begin with!) I said, I was there but they weren't pulling from that line. I moved back, continued to wait, the line was now 6 deep, and the cashiers were still with the same original customers. Finally the associate who had asked me to move approached thebl register and waved me over. The look on her face & body language was clear that she did not want to be there or to help anyone. Sad.

Conclusion: If you know your size and dont need ANY HELP, dont mind walking across the store to check out with rude...

visited this place today for family portrait and newborn pictures and let me just say it was just a disaster. to start off the photographer rushed s through the whole shoot because they were (behind schedule) our appointment was for 4:45 we didnt start taking picture until 5:30 not to mention the next family arrived at 5:45 which was there appointment so YES they took our pics (family & newborn) in 15 minutes. all the pictures came out very ugly and bad angles. and she didnt even let me console my newborn for the pictures when he started whining she just kept taking pictures. who in their right mind wants memorable pictures of their newborn crying? NOT ME! so we took about 20 pics 16 of them were HORRIBLE we only ended up liking 4 & to top it off they stated my groupon was invalid i showed them my phone and they seen i just purchased the voucher and it is unused. the black female was very rude and basically told me it wasnt her problem. I WILL NEVER GO BACK TO THIS LOCATION. I WILL DRIVE THE 35 MINS TO THE ONE IN WINSTON SALEM (better customer service and they actually take time...