Joseph S. Koury Convention Center — Attraction in Greensboro

The rooms are nice and well kept but the staff could use some costumer service training. I came with a group during a conference. My room was not available for check in until 6 pm. There were apologies but no compensation or empathy for the situation. I missed dinner waiting for the room because I had a meeting set at 6:30 and hoped to change in advance. I asked at one visit to the desk to check availability if there could be a food voucher or something they could provide and at another visit suggested they could send cookies or something to my room for the inconvenience. Both times there was no response. After leaving I realized something was left from one of our rooms (student trip). I contacted by phone and only was able to leave a message, I followed up with an email and have not yet received a response from anyone. Professional courtesy is to respond in some form within 24 hours whether there is a resolution or not. When the nature of business is a convention center, staffing should be prepared to handle large groups of people so that everyone can receive service by the appointed check in time which is 3pm. Some concession should be made when that is not possible and the customer is...

The Joseph S. Koury Convention Center is an exceptional venue that consistently delivers a top-tier experience. The space is well-maintained, spacious, and versatile, making it perfect for events of all sizes. Whether it’s a conference, trade show, or formal gathering, the layout is designed for efficiency and comfort.

The staff is professional, attentive, and always willing to help, ensuring that everything runs smoothly from start to finish. The on-site amenities, including the connected Sheraton Greensboro Hotel, add an extra layer of convenience, making it easy for out-of-town guests to enjoy their stay.

Parking is ample, the facilities are spotless, and the overall atmosphere is inviting. I highly recommend Joseph S. Koury Convention Center for any event—it’s a top-notch venue...

The hotel was okay, great for conventions. the rooms are a nice size the views are okay and they look good but I will say their beds are not the most comfortable and I left my Kindle fire in the room,I know I left it there and they said that it was not there. Ultimately it was my fault but I would hope they could hire more honest staff!! I was disappointed in that and they made zero effort to rectify the situation. More or less like too bad so sad for ya. Then I had some $7 erroneous charge on my account, not sure what that was for. I have stayed in much better hotels in my life but it was convenient to be able to go from room to classes with out going outside. The restaurant in there is fantastic and the prices are...