DXL Big + Tall — Local services in Greenwood

This is sad. As I normally really like this store. Product is awesome but.. this review has nothing to do with the product but more so customer service! The manager Bob and staff Coco!! I can't believe what she repeated and said. She said my kids were getting on her nerves and the guy Bob the manager that worked with her told her the same thing. Are you serious!!? Who says stuff like that. That is down right rude! Your staff talks about customers to each other and then the manager tells the customer that. Who does that!!? And how is that right or make things better! And my kids weren't disrespectful, they weren't running around.. they were sitting down and if they did get up or touch something I let them know, no no sit back down... At the end of the day they are kids and we are the customers. People have feelings and want to be treated like a customer. People work hard for their money and want a pleasant experience when they go somewhere. No one wants to spend time and money in a place where people talk to you and treat you like that. I even told her after she said that she made me feel some kind of way. No apologize or anything or any kind of acknowledgement of being rude. If that's the case you should have a policy that says no kids aloud!!! They aren't diseases, they are people with feelings and they can hear and they knew they weren't welcomed there. Don't make people feel like they are unwanted. That's Rude!! Lost a loyal customer and I will spread the news on how they did us. As this is not right and I will NOT be returning to this location. Very...

Noticed my initial review from ~2017 was deleted. So I'd give zero stars for lack of accountability. Went in and bought a couple shirts at around $30 a piece. Upon the first cold water wash one of the shirts shrunk about two sizes. I tried getting the store to swap the clearly faulty product for the same shirt a couple sizes larger, and was essentially treated like a criminal. For a business built around large people it's the only place that ever intentionally made me feel bad for my size. Started boycotting DXL that day and I haven't looked back. Plenty of haberdasheries in town that will gladly work with someone my size to order quality cloths that fit well, DXL just ain't one of them. Big guys go local instead of a franchise who's owner looks at you like a land whale...

Just left the Greenwood store, your assistant manager is amazing!! She helped me find everything I came in for for my boys and husband. Always love shopping here. Store could use some love from corporate 🙄 front left door has been out of service for over a year at least. Back wall at register could use some paint. Act like you care about your employees too, give em an at a boy or something. You're gonna mess around and loose a great assistant manager. And let your...